Adriana Rodriguez
Oak Lawn,IL
Summary
Dynamic professional with experience at Volkswagen and Bath & Body Works, excelling in customer service and cash handling. Proven ability to train employees and enhance sales through effective inventory management. Recognized for attention to detail and adaptability, consistently delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Associate
Bath & Body Works
Orland Park, IL
10.2023 - Current
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Handled incoming calls from customers regarding orders or other inquiries.
- Assisted customers with selecting items and answering questions about products.
- Helped customers locate items within the store using the inventory system.
- Built relationships with customers by providing friendly customer service.
- Processed payments using point-of-sale systems.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Accounting
Volkswagen
Orland Park, IL
03.2019 - Current
- Entered data into accounting software programs.
- Performed detailed accounting reconciliations.
- Applied regular updates to accounting database.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Harold L. Richards High School
Oak Lawn, IL05-2018
Skills
- Employee training
- Point-of-sale operation
- Inventory management
- Data entry
- Customer service
- Sales promotion
- Cash handling
- Attention to detail
- Adaptability and flexibility
- Multitasking and organization
- Customer engagement
- Reliable and punctual
Languages
English
Professional
Spanish
Professional
Timeline
Associate
Bath & Body Works
10.2023 - Current
Accounting
Volkswagen
03.2019 - Current
High School Diploma -
Harold L. Richards High School
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