Adriana Rojas
Orlando,FL
Overview
6
6
years of professional experience
Work History
Server
El Paraiso Restaurant.
Kissimmee, FL
01.2019 - 07.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Event Server
El paraiso Catering.
Kissimmee , FL
03.2019 - 05.2020
- Managed and restocked drink stations.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Provided food, beverage and table service to guests during events.
- Assisted in setting up banquet tables and chairs for events.
- Restocked buffet tables with dishes, utensils, condiments, napkins. as needed.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
- Accurately recorded orders taken into POS system before submitting them for processing.
- Resolved any customer complaints or issues that may have arisen during an event quickly and efficiently.
- Managed and restocked drink stations.
- Cleaned and sterilized dinnerware, equipment and facilities to
Housekeeping
Wyndham Orlando Resorts
Kissimmee , FL
12.2017 - 01.2019
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Swept, mopped and vacuumed floors.
- Stocked linen closets with fresh supplies of towels, bed sheets and toiletries.
- Changed bed linens and made beds according to hotel standards.
- Inspected all guestrooms for safety hazards or maintenance needs.
- Assisted guests with any special requests related to housekeeping services.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Sales Manager
Etech Merchant Solutions
Kissimmee, FL
07.2020 - Current
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Vice President of the Latinos Referral Group
Osceola Chamber Of Commerce
Kissimmee, FL
01.2023 - Current
- Developed and executed strategic plans to support the vision of the organization.
- Organized special projects such as corporate events or marketing campaigns.
- Assisted with product launches by coordinating promotional activities with sales teams.
- Networked with industry contacts to gain competitive insights and inform best practices.
- Provided valuable leadership for program team members and third-party consultants.
- Developed and presented business plans for clients to assist in the decision-making process.
Server
El Paisa
Kissimmee, FL
01.2022 - 05.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customer.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Santa Ana De Jesus
Venezuela07.2015
Skills
- Profit Generation
- Excellent Sales Skills
- Proactive
- Flexible and Adaptable
- Excellent Communication
- Multitasking
- Teamwork and Collaboration
- Decision-Making
- Conflict Resolution
- Organization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Vice President of the Latinos Referral Group
Osceola Chamber Of Commerce
01.2023 - Current
Server
El Paisa
01.2022 - 05.2023
Sales Manager
Etech Merchant Solutions
07.2020 - Current
Event Server
El paraiso Catering.
03.2019 - 05.2020
Server
El Paraiso Restaurant.
01.2019 - 07.2020
Housekeeping
Wyndham Orlando Resorts
12.2017 - 01.2019
High School Diploma -
Santa Ana De Jesus
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