Adriana Salas
Schiller Park,IL
Summary
Dynamic professional with a proven track record at Highland Baking Company, excelling in office management and bilingual communication. Expert in routing logistics and customer service excellence. Skilled in driver coordination and problem-solving, enhancing operational efficiency and foster team leadership.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
28
28
years of professional experience
Work History
Dispatcher and Routing Specialist
Get Fresh Produce
08.2021 - Current
- Monitor driver performance and address issues to maintain high service levels.
- Provide on demand breakdown service to ensure the safety of all drivers.
- Plan and optimize delivery routes for 80 drivers, ensuring timely and efficient service to clients.
- Collaborate with the dispatch team to coordinate logistics for food service deliveries.
- Utilize strong communication skills in both English and Spanish to liaise with drivers and clients effectively.
Office Manager and Customer Service Supervisor
Highland Baking Company
12.1996 - 09.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised a team of 8 customer service representatives, ensuring high standards of service and operational efficiency.
- Trained all office employees on the company's database system, enhancing productivity and accuracy.
- Managed customer inquiries and resolved issues, achieving a 97% satisfaction rate.
- Developed and implemented customer service policies and procedures to streamline operations.
- Oversaw daily office operations, maintaining an organized and efficient work environment.
- Managed scheduling, correspondence, and office supplies, supporting overall business operations.
- Implemented training programs for new hires, improving onboarding effectiveness and employee retention. Implemented tracking systems to improve communication and operational efficiency.
- Processed customer orders and addressed inquiries in a timely manner, ensuring a seamless order-taking experience.
- Assisted in basic accounting tasks, including invoicing and payment processing.
- Collaborated with other departments to resolve customer issues and improve service delivery.
Education
High School Diploma -
Near North Career Metropolitan High School
Chicago, ILSkills
- Driver communication
- Attention to detail
- Map reading
- Customer Service Excellence
- Order Processing and Management
- Dispatch and Driver Coordination
- Routing and Logistics in Food Service
- Problem Solving and Conflict Resolution
- Team Leadership and Training
- Office Management and Administration
- Bilingual Communication (English/Spanish)
- Database System Proficiency
Timeline
Dispatcher and Routing Specialist
Get Fresh Produce
08.2021 - Current
Office Manager and Customer Service Supervisor
Highland Baking Company
12.1996 - 09.2021
High School Diploma -
Near North Career Metropolitan High School
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