Adriana Salcedo
Santa Ana,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Account Executive
FIDELITY PROFESSIONAL RELIEF SERVICES
11.2020 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
Retail Associate
Gymboree
08.2016 - 10.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Call Center Team Lead
Televista
05.2010 - 11.2013
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Provided information about available products and services, membership details, and purchase advantages.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Hostes
Maggianos
01.2006 - 05.2007
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Opened and closed seating sections according to volume of guests.
Education
Saddleback High School
Santa Ana, CASkills
- Problem-Solving Skills
- Professional Demeanor
- Reliable and Punctual
- Goal-Oriented
- Outgoing Personality
- Customer Service
Languages
Spanish
Timeline
Account Executive
FIDELITY PROFESSIONAL RELIEF SERVICES
11.2020 - Current
Retail Associate
Gymboree
08.2016 - 10.2017
Call Center Team Lead
Televista
05.2010 - 11.2013
Hostes
Maggianos
01.2006 - 05.2007
Saddleback High School
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