Adriana Sanchez
Las Vegas,NV
Summary
Bilingual Spanish Customer Service Receptionist/Medical Assistant with 30 years of experience in answering incoming and outgoing calls, Microsoft Office Suite programs: Excel, Word, PowerPoint, Outlook, and utilizing office equipment. Team player, hard-working. experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Westgate Hotel
04.2024 - Current
- Supervised daily housekeeping operations to ensure cleanliness standards were met.
- Resolved guest complaints regarding housekeeping services promptly and effectively.
Housekeeping Supervisor
Palms Casino Resort
08.2022 - 12.2023
- Supervised daily housekeeping operations to ensure compliance with quality standards.
- Conducted regular inspections of guest rooms and public areas for cleanliness and orderliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Status Board Operator
Palms Casino Resort
12.2021 - 08.2023
- Monitored status board for operational efficiency and communicated updates to relevant departments.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirement.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Medical Receptionist/Medical Assistant/ PCA
Western State Pain Institute and Primary Care
03.2017 - 08.2022
- All aspects of a medical assistant, medical translations in Spanish, put in all medical concerns in patients' files, take all patients' vitals.
Registered Medical Assistant
Dr Regalado House Call Dr
03.2017 - 08.2022
- Interviewing patients and document basic medical history.
- Organizing and scheduling appointments.
- Updating and filing medical records and insurance reports.
- House Calls for senior homes.
- In addition to these duties, also be responsible for taking vital signs, preparing patients for exams, drawing blood, administering medications, and assisting physicians with procedures.
VIP Hostess/ Waitress / Server
City Limits Bar and Grill
02.2014 - 03.2017
- Assist customers with their drink orders and food, make customers feel comfortable and assist them in a timely manner.
Education
High school diploma -
J Sterling Morton East High School
Skills
- Medical Receptionist/Medical Assistant
- Supervising experience
- Hotel experience
- Customer service-focused
- Housekeeping management
Certification
Certified Medical Assistant
Languages
Spanish
Professional
Timeline
Housekeeping Supervisor
Westgate Hotel
04.2024 - Current
Housekeeping Supervisor
Palms Casino Resort
08.2022 - 12.2023
Status Board Operator
Palms Casino Resort
12.2021 - 08.2023
Medical Receptionist/Medical Assistant/ PCA
Western State Pain Institute and Primary Care
03.2017 - 08.2022
Registered Medical Assistant
Dr Regalado House Call Dr
03.2017 - 08.2022
VIP Hostess/ Waitress / Server
City Limits Bar and Grill
02.2014 - 03.2017
High school diploma -
J Sterling Morton East High School