Adriana Santamaria
Ramona,Ca
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Scheduling Coordinator
Hidden Valley Orthodontics/Escondido Children’s Dental
Escondido, Ca
07.2019 - Current
- Check patients in and out, manage and oversee schedule, new patient phone calls/new patient process(gather all information needed), manage both doctors schedule, schedule lunch meetings for both doctors, over treatment time reports, final records report, pending treatment reports, new patient pending reports, ortho docs, retainer pending reports, keep track of inventory and order supplies for all three offices, marketing and deliveries to referring offices, answering phone/replying to emails and text messages
- Podium, Ortho 2, Dentrix Ascend, Excel, Microsoft word and google docs knowledge
- CPR Certified, insurance benefits, manage the flow of the office, process payments, treatment request of patients being referred out (extraction, expose & bond, perio, caries, or any treatment needed), burn CBCT on disc for ENT, OSHA training, Sexual Harassment training, travel between all three offices (pediatric office and both HVO locations).Insurance posting and write offs for the pediatric office (PPO and Medical).Go over and present treatment plans to patients/parents, end of day duties( day sheet and deposit), handles large sum of cash and checks
- Assist office manager with duties when needed.
Front Office Receptionist/Treatment Coordinator
Ramona Family Dentistry and Orthodontics
Ramona, Ca
06.2016 - 01.2019
- Greet customers, check patients in and out, schedule hygiene appointments with correct hygienist, go over orthodontics, periodontics and general treatment plans with patients, confirm all appointments, manage all doctors and hygiene schedules, answer phones, messages, set up meetings for the doctors, insurance claim, collections, recall list, CPR certified, insurance benefits for general, perio, and ortho, batch and bill insurance, deposits, reports(cancelations/new patients/treatments proposed and accepted), ordering front office supplies, manage the flow of the office, check all lab cases in, manage fedex pickups, manage office Instagram, fee schedules, breakdown rooms, greet customers, OSHA training certified, process payments, insurance Payments, write offs, treatment planning, call and schedule all patients referring out to endo/os/pedo, se up lunch and learns, entering treatment, collecting copays, entering reports from other referring offices
- Perio and implant knowledge
Patient Care Coordinator
Discovery Children’s Dentistry & Orthodontics
Carlsbad, Ca
09.2014 - 01.2016
- Check patients both in and out, treatment planning, scheduling coordinator for both pediatric and orthodontic patients, insurance coordinator for pediatric and orthodontics, recall prophy and treatment list, answer phones, recall cards, confidentiality trained, CPR certified, confirm all appointments, schedule and go over for IV sedation cases, and hospital cases, batch and bill insurance, gather information for production for doctor and hygiene columns, day sheet reports, ordering supplies for front office, manage the work flow, set up and breakdown rooms, OSHA training certified, manage office Facebook and Instagram site, greet customers, entering fee schedules, scanning, check messages, check all lab cases for orthodontic and pediatric, in charge of new patient paperwork, update forms for recall appointments, check money owned for next day patients, process payments, some knowledge of posting insurance payments and treatment planning for orthodontics.
Front Office Receptionist
The Super Dentist
Oceanside, Ca
07.2012 - 01.2014
- Greet customers as they come in, answer phones, schedule new and existing patients, verify insurance, deposit checks and check patients in and out, confidentiality trained, CPR certified, post and process payments, entering fee’s for new patients, orthodontic walkover list, daily appointment log, new patient paperwork, scanning, confirm appointments, check messages, recall list some treatment planning
- I am the first person the customer sees when they walk in the door.
Education
High School Diploma -
Ramona Highschool
Ramona, CA06-2010
Skills
- Computer skills(Microsoft Office, Excel, some google Docs, Outlook)
- Strong interpersonal communication skills
- Problem analysis and problem solving
- Organizational skills and customer service orientation
- Adaptability and ability to work under pressure
- Multi task
- Treatment planning
- Master at the scheduler
- Managing multiple reports
- Ordering
- Meeting Planning
- Invoice Processing
- Spreadsheet Management
- Calendar Management
- Data Entry
- Appointment Scheduling
- Credit and Collections
- Social Media Knowledge
- Typing Proficiency
- Inventory Supplies
- Schedule Management
- Calendar Coordination
- Customer Engagement and Support
- Insurance Verification
- Payment Processing
- Phone and Email Etiquette
- Financial Plan Options
- Billing Procedures
- Invoice Generation
- Client Relations
- Meeting Coordination
- Payment Collection
References
References available upon request.
Timeline
Administrative Assistant/Scheduling Coordinator
Hidden Valley Orthodontics/Escondido Children’s Dental
07.2019 - Current
Front Office Receptionist/Treatment Coordinator
Ramona Family Dentistry and Orthodontics
06.2016 - 01.2019
Patient Care Coordinator
Discovery Children’s Dentistry & Orthodontics
09.2014 - 01.2016
Front Office Receptionist
The Super Dentist
07.2012 - 01.2014
High School Diploma -
Ramona Highschool
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