Adriana Santiago
Orlando,FL
Summary
Dedicated professional with a strong background in administration, human resources, and guest service. Committed to delivering exceptional guest and employee experiences, passionate about creating a positive and welcoming environment. Proven track record of effectively managing administrative tasks and implementing HR policies, striving to optimize operational efficiency and foster a collaborative work culture.
Overview
9
9
years of professional experience
Work History
Manager
AMC Theatres
03.2016 - 01.2025
- Managed a team of 110 associates
- Managed human resources functions, including interviewing, hiring, onboarding, training, employee scheduling, and employee development, to enhance overall engagement.
- Implemented audit compliance and employee file organization measures, and ensured adherence to record retention protocols.
- Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
Customer Care Representative
Alight Solutions
09.2020 - 03.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted up to 30 call-in customers daily with questions and concerns.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Assisted clients' employees in addressing concerns regarding employment benefits through multiple channels, such as phone or email.
- Provided excellent pension benefit support to numerous clients
- Processed client transactions, maintained accurate personal information, and provided knowledgeable assistance regarding various pension plans.
Education
BACHELOR'S OF SCIENCE - SOCIAL WORK
FRANCISCAN UNIVERSITY OF STEUBENVILLE
STEUBENVILLE, OH05.2015
Skills
- Microsoft Office Suite
- Customer Service
- Verbal and Written Communication
- Cash Handling
- Effective Partnership
- Microsoft Teams
- Zoom
- Multi-tasking
- Team Player
- Effective Listening
Accomplishments
- Manager of the Quarter - Q1 2024
- Two consecutive Exceeded Expectations on End of Year Review
Contact
Orlando, FL 32821
Education
STEUBENVILLE, OH
References
References available upon request.
Timeline
Customer Care Representative
Alight Solutions
09.2020 - 03.2022
Manager
AMC Theatres
03.2016 - 01.2025
BACHELOR'S OF SCIENCE - SOCIAL WORK
FRANCISCAN UNIVERSITY OF STEUBENVILLE
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