Adriana Santos
Lancaster,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Structures Mechanic
Northrop Grumman
10.2019 - Current
- Performed maintenance on low observable (stealth) aircraft materials and coatings, including application, removal, inspection, evaluation, and repair
- Led the Fuel Tank Seal team, coordinating with counterparts across all shifts to ensure seamless operations
- Contributed to cost savings initiatives by recommending more efficient materials or processes for repair procedures when appropriate.
- Ensured compliance with FAA regulations and company policies through accurate documentation of performed tasks and repairs.
- Mentored new technicians, ensuring adherence to established processes and delivering high-quality work on the first attempt
- Managed schedules and timelines to ensure timely completion of tasks and projects
- Collaborated with support groups to enhance processes and update Visual Work Instructions (VWIs) for improved clarity and efficiency.
Juice/ Coffee Bar Clerk
Bristol Farms
09.2017 - 09.2018
- Operated cash registers efficiently, processing checkout and return transactions while adhering to established policies and procedures
- Proactively acquired product and project knowledge to inform customers and identify sales opportunities
- Acted as the first level of escalation for customer issues, ensuring resolutions that promoted good public relations
- Assisted in the supervision, coaching, and training of front-end associates, participating in the onboarding and development of new cashiers/clerk.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Assistant Manager
Mexico Tires
08.2013 - 08.2017
- Provided comprehensive clerical support, maintaining budget reports and company records to ensure accurate financial tracking
- Delivered high-quality customer service, resolving inquiries and ensuring customer satisfaction
- Supervised a team of five employees, ensuring smooth daily operations and efficient workflow
- Oversaw recruitment and hiring processes, identifying and onboarding new talent
- Established and maintained strong relationships with customers and suppliers to support business objectives
- Managed bookkeeping and payroll, ensuring timely and accurate financial processing
- Led marketing and advertising efforts by creating promotional materials, maintaining the company website, and attending community events to promote store products.
Student Activities and Outreach Assistant
Antelope Valley College
Lancaster, CA
08.2011 - 08.2016
- Supported the Program Manager and Director of Student Activities and Community Outreach with administrative and programmatic tasks.
- Assisted the Program Specialist in implementing strategies to enhance recruitment and retention efforts at the college.
- Led a team of ten student workers in preparing and setting up for campus events, ensuring smooth operations and successful event execution.
- Represented the college at various community events, including fairs, Thursday Night on the Square, high school presentations, and holiday parades.
- Acted as a peer mentor to 12-15 students per semester, providing leadership, assistance, and support both on and off campus.
- Created and updated promotional materials, including flyers, to effectively communicate college events and initiatives.
- Provided comprehensive information to students, staff, and faculty regarding college enrollment processes and resources.
Education
Bachelors of Science in Computers -
Colorado Technical University
05.2024
Associates of Science in Aircraft Fabrication & Assembly -
Antelope Valley College
05.2012
Skills
- Effective Communication
- Time Management
- Team Collaboration
- Active Listening
- Problem-solving abilities
- Customer Relations
- Critical Thinking
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Structures Mechanic
Northrop Grumman
10.2019 - Current
Juice/ Coffee Bar Clerk
Bristol Farms
09.2017 - 09.2018
Assistant Manager
Mexico Tires
08.2013 - 08.2017
Student Activities and Outreach Assistant
Antelope Valley College
08.2011 - 08.2016
Bachelors of Science in Computers -
Colorado Technical University
Associates of Science in Aircraft Fabrication & Assembly -
Antelope Valley College