ADRIANA SARABIA
Garden Grove,CA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in sales and develpoment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Membership Development
Hanahaus SAP
02.2017 - Current
- Member Engagement and Experience: Act as one of the faces of the facility for members, soliciting feedback, and maintaining club rules and conduct standards
- Oversee the membership department and staff
- Monitor and document member resignations via personal contact, gathering feedback on Living Room's services, facilities, and member perceptions
- Motivating, coaching and inspiring staff, individually and as teams, to achieve performance and productivity standards and growth
- Continually educate front desk ambassadors about member interaction best practices and creative aims
- Assist in developing strategies to grow membership and foster a vibrant community
- Track engagement metrics, gather feedback, analyze member habits and preferences
- Contribute on social media communication channels, including Instagram, to engage with members effectively
- Assist with app integration, designing newsletters, updating profile/contact information, and maintaining member legal contracts, perceptive awareness of subtle nuances and adjusting responses as needed to achieve desired outcomes
- Formulating solutions to difficult/complex issues while considering strategic ramifications of actions and recommendations
- Directly supervising and evaluating staff responsible for the delivery of facility standards
- Implementing workforce engagement, staff recognition and development programs
- Administering progressive discipline in a fair, consistent, and timely manner
- Planning and Organizing
- Being a change agent champion and anticipating and/or quickly responding to program mandate and/or organizational changes through the use of effective project management skills
- Developing and implementing short and long range program project goals and objectives
- Producing quality work within tight and stressful deadlines
- Ability to assess staffing requirements and manage workload within budgetary constraints
- Experience supporting performance management cases
- Experience supporting grievances or workplace investigations
- Skills in identifying problems and using fact-based analysis to develop efficient solutions
- Communication|Partnership
- Communicating verbally and in writing to accurately and appropriately convey information to different audiences
- Responding to and handling community calls for information about the program and implementing strategies that collaboratively utilize appropriate resources
- Presenting complex information verbally and in writing to provide recommendations for addressing operational and administrative support issues, performance standards, policy and procedural changes and/or financial analysis
- Demonstrating expertise in handling difficult conversations with all levels of staff
- Establishing and developing strategic collaborative relationships with County agencies/departments and public/private agencies that build cross-functional capabilities and support the delivery of integrated multi-disciplinary services
- Results Oriented
- Planning, organizing, and implementing projects to meet established timelines
- Achieving measurable results and managing for outcomes
- Balancing short and long-term goals
- Focusing on quality customer service
- Accomplishing goals set by the department.
Director of Operations
Z Gallerie
01.2016 - 12.2017
- Develop and maintain relationships with existing clients and establish relationships with potential clients
- Identify client needs and provide solutions
- Analyze client feedback to identify trends and opportunities for improvement
- Track client trends and report to management
- Proactively provide regular status updates on client accounts
- Respond to client inquiries, and address any concerns in a timely and professional manner
- Coordinate and facilitate regular meetings with clients
- Advocate on behalf of the client to ensure satisfactory coordination between internal teams and external project stakeholders
- Maintain a positive and professional attitude at all times
- Additional duties as assigned
- Cultivate a customer focused environment, ensuring exceptional service and promote a positive store environment that motivates employees through consistent feedback and sales coaching
- Manage H.R reports, scheduling and payroll to effectively meet the needs of the business and company expectations while also surpassing financial performance expectations
- Ensure that all merchandising and operational directive are complete in a timely and accurate manner and adherence to Loss Prevention policies and procedures while proactively identifying trends that support achieving shrink goals
- Uphold and embrace the Z Gallerie mission and values statement and represent the company in a professional and positive manner.
Store Director
JCPenney
01.2013 - 12.2016
- Regularly coaching and providing feedback to the team members while focusing on individual perforation within the team to establish a differentiation, keep H.R reports current and investigations confidential
- Responsible for analyzing business performance by analyzing the numbers on a daily basis and reviewing reports to ensure correct action follows
- Meeting new credit card sign ups daily and weekly by training and coaching all members.
- Understand key performance indicators (KPIs) and utilize company reports to create strategic business solutions
- Manage scheduling and payroll, ensure sales associates are proficient in sales and operation processes
- Services include, but are not limited to: Reception / Switchboard, Community Programs.
District Trainer Store Manager
Joann Arts and Fabrics
01.2005 - 12.2013
- Experience supporting performance management cases
- Experience supporting grievances or workplace investigations
- Training and developing managers in the assigned territory
- Manage the highest volume store in the district of over 7 million yearly.
- Prioritize inventory management and minimizing losses by providing excellent customer service
- Adapt to fluctuating sales patterns and adjusting staffing accordingly-exceeded sales
- Payroll control award for 3 years running
- Customer service surveys consistently over 95% monthly
- Ability to coach and advise managers
- Handled high volume of employee relations related inquiries, and conducts thorough and timely investigations of employee concerns, regarding policies, procedures, and various human resource issues, documents findings, and makes sound recommendations to all levels of management
- Partners with HR and leaders to provide front line support and provide a lead role on employee relations issues, including but not limited to: investigations, corrective actions, conflict resolution, employee complaints, and monitoring compliance programs
- Provides ongoing support and guidance to employees and leaders on HR practices, policies, and employment regulatory requirements
- Partner with legal resources as needed to ensure employee relations activities adhere to company policy and legal and regulatory requirements.
Education
Associate of Science - Business Administration
Palomar College
San Marcos, CA03.1991
Skills
- Analysis skills
- Customer service
- Project management
- Business analysis
- Sales
- Windows
- Business development
- Guest relations
- Operations management
- Hotel experience
- Plumbing
- Property management
- Store management
- Hospitality
- SAP
- Payroll
- B2B sales
- Recruiting
- Negotiation
- Training & development
- Oracle
- Quality assurance
- Merchandising
- Communication skills
- Client Account Management
Certification
- Professional In Human Resources
- Driver's License
Languages
Spanish
Full Professional
Timeline
Director of Membership Development
Hanahaus SAP
02.2017 - Current
Director of Operations
Z Gallerie
01.2016 - 12.2017
Store Director
JCPenney
01.2013 - 12.2016
District Trainer Store Manager
Joann Arts and Fabrics
01.2005 - 12.2013
Associate of Science - Business Administration
Palomar College