Adriana Sarita-Alvarez
Orlando,FL
Summary
Dedicated to business success and eager to learn new skills and advance in my career. Self-motivated and hardworking, with excellent communication skills and knowledge in customer service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Cast Member
Disney
06.2024 - Current
- Used body language, facial expressions and vocal techniques to convey messages.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Cashier
Walmart
12.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Team Member
Whataburger
03.2023 - 10.2023
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Worked at 6 different stations to provide optimal coverage and meet production goals
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Formed strong bonds with my coworkers and managers
- Customers and coworkers alike complimented me on my positive attitude and efficient service.
Cashier
Krispy Kreme
10.2021 - 02.2022
- Helped customers by guiding them and answering their questions
- Was in charge of issuing receipts, refunds, change, and tickets
- Was in charge of taking orders from customers
- Checked customer prices and processed sales by scanning barcodes
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Processed credit cards, checks, gift cards, and coupons
- Greeted customers with a smile and offered prompt and dedicated assistance
- Handled customer complaints and took the necessary steps to resolve their problems.
Team Member
Chick-fil-A
10.2020 - 02.2021
- Completed tasks in a productive and efficient manner
- Worked well with other employees to ensure a smooth and efficient service
- Improved safety and productivity by cleaning and organizing work zones
- Developed problem-solving skills and adaptability in various roles such as sales, cash, phones, merchandising, assembling, and warehouse assistance.
Education
Some college (No degree) -
Health Sciences
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Perimeter College
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High School
01.2023
Skills
- Money handling
- Customer service
- Cheerful and energetic
- Fluent in Spanish and English
- Excellent multi-tasker
- Flexible schedule
- Active listening
- Cleaning skills
- Creativity and Innovation
- Public Speaking
- Quick-learning
- Memorization skills
- Accepts direction and coaching graciously
- Language proficiency
- Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Cast Member
Disney
06.2024 - Current
Cashier
Walmart
12.2023 - 06.2024
Team Member
Whataburger
03.2023 - 10.2023
Cashier
Krispy Kreme
10.2021 - 02.2022
Team Member
Chick-fil-A
10.2020 - 02.2021
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Perimeter College
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High School
Some college (No degree) -
Health Sciences