Adriana Sawtell
Queens,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
School Of Professionals
09.2021 - 11.2023
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Provided instruction for students in core subject areas.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Data Entry Processor
Department Of Education Impartial Hearing Office
01.2023 - 03.2023
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scheduled hearings and filed extensions for court dates concerning cases for lawyers within office.
- Email correspondence with hearing officers when necessary and handled light translations.
- Compiled data and reviewed information for accuracy prior to input.
Special Projects Coordinator/ Summer Rising
Department Of Education
04.2022 - 08.2022
- Managed online communications from social media, email and website sources
- Communicated/Translated soley with school leadership and parents in assisting with enrollment, food and education programs in Summer School for K-8.
- Conducted research and gathered key information for use in upcoming project planning.
- Edited project documentation for grammar and spelling errors resulting in error-free paperwork.
Covid Emergency Situation Room
Department Of Education
08.2021 - 03.2022
- Provided customer service to leadership in schools and went over the aftercare process and quarantine protocols answering any questions they may have after Test and Trace and the DOMH
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about quarantine protocol updates and changes.
- Actively listened to leadership, handled concerns quickly and escalated major issues to supervisor.
Assistant Teacher
Community House Nursery School
10.2018 - 12.2019
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Lead the class on various occasions and delivered some lesson plans based on yoga, dance and spanish/english for 2's and 3's.
Lead Children's BookSeller
Barnes And Noble
08.2014 - 08.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
Paralegal Intern
Queens District Attorney's Office
01.2014 - 05.2014
- Filed DV paperwork for paralegal on maternity leave.
- Came up with a faster system to scan in files needed for court hearings for ADAS.
- Assisted at Reception when needed/ bilingual.
- Sorted and prepped DV folders for misdemeanors and some felonies.
- Composed and edited correspondence and memoranda from dictation, verbal direction and court related documents.
- Assisted attorneys with reviewing and organizing witness reports.
- Interviewed clients to obtain information relevant to cases.
Education
Master of Arts - Education Birth-2nd Grade
Touro University of New York
Queens, United States05.2026
Bachelor of Arts - Forensic Psycholoogy
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2014
Skills
- Activity management
- Parent Communication
- Records Management
- Lesson Plan Implementation
- CPR Certified
- Mandated Reporter
Languages
Spanish
Professional Working
Timeline
Data Entry Processor
Department Of Education Impartial Hearing Office
01.2023 - 03.2023
Special Projects Coordinator/ Summer Rising
Department Of Education
04.2022 - 08.2022
Substitute Teacher
School Of Professionals
09.2021 - 11.2023
Covid Emergency Situation Room
Department Of Education
08.2021 - 03.2022
Assistant Teacher
Community House Nursery School
10.2018 - 12.2019
Lead Children's BookSeller
Barnes And Noble
08.2014 - 08.2018
Paralegal Intern
Queens District Attorney's Office
01.2014 - 05.2014
Master of Arts - Education Birth-2nd Grade
Touro University of New York
Bachelor of Arts - Forensic Psycholoogy
John Jay College of Criminal Justice of The City University of New York