Adriana Sierra
Dallas,TX
Summary
Experienced Barista Lead with a positive and upbeat attitude, dedicated to providing exceptional service and creating a welcoming atmosphere for customers. Demonstrated skills in supply management and efficient food preparation. Committed to meeting financial targets and minimizing waste through strict policies. Motivating and leading the team to maximize customer satisfaction and create memorable experiences. Equipped with hospital experience, ready to contribute to a fast-paced and dynamic environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Childrens Health
06.2021 - 03.2024
- Trained team to provide high quality service to guarantee customer satisfaction
- Fulfilled financial obligations through cash handling, deposit preparation and payroll generation
- Secured money and prevented losses with register and cash handling controls
- Recommended improvements after analyzing service quality and customer feedback
- Increased profits with special offerings, seasonal changes and promotions
- Compiled and balanced cash receipts before shift change
- Improved team performance, mentoring struggling workers to strengthen job skills and knowledge
- Enforced policies and quality standards through supervision and performance reviews
- Minimized costs through food, supply and waste tracking and control
- Developed staff skills through training and mentoring
- Addressed customer issues by validating complaints and exchanging ordered food
Barista Trainer
08.2018 - 06.2021
- Documented complex orders to accurately process payments in POS system
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment
- Prepared and served coffee, tea and hot cocoa
Cashier
El Rancho Supermercado
07.2015 - 12.2018
- Utilized logical thinking to effectively resolve issues.
- Addressed customer questions and complaints with professionalism
- Provided information to customers on products or services
- Gave customers full attention and attended to their needs
- Engaged customers in pleasant conversation while completing cash register transactions
- Offered customers information about upcoming promotions and available items
- Balanced cash drawer at beginning and end of each shift
- Kept clean, organized and well-stocked checkout areas
- Worked with supervisory team to meet customer needs
- Compiled activity reports and updated records with new transaction information
- Covered multiple store areas by cross-training in different roles
- Redeemed coupons, loyalty points and benefits for purchased items
- Fixed checkout merchandise displays with continuous resets during down periods
HR Coordinator
01.2015 - 08.2018
- Provided administrative support to human resources director and other HR team members
- Coordinated community engagement programs and employee relations activities
- Leveraged knowledge of departmental procedures and familiarity with HR operations and programs to answer routine questions and inquiries
- Maintained accurate employee records in HR databases and updated information as needed
- Assisted with new employee orientation and proactively looked for ways to enhance experience
- Administered corporate drug and alcohol policy, performing drug testing according to program requirements
- Assisted with onboarding new employees through orientation sessions and providing necessary paperwork
- Organized company events such as holiday parties, team-building activities, and employee recognition ceremonies
- Provided support during performance review processes by scheduling meetings and compiling necessary documentation
- Developed and implemented strategies to attract, recruit, retain and hire
- Managed benefits administration, including enrollment, changes, and termination of coverage
- Coordinated recruitment efforts by posting job openings, reviewing resumes, and conducting interviews
- Maximized employee satisfaction and reduced turnover with motivational strategies and enhanced training
- Interpreted and administered single-employee and collective bargaining contracts
Education
Criminal justice - Criminal Justice
Eastfield College
Dallas, Tx06.2016
High School diploma -
WW Samuel Hign School
Dallas, Tx06.2010
Skills
- Shift Scheduling
- Cash Handling Proficiency
- Regulatory Food Compliance
- Order Processing
- Effective Time Management
- Employee Training
Certification
Texas food service manager certificate
Timeline
Barista Shift Lead
Childrens Health
06.2021 - 03.2024
Barista Trainer
08.2018 - 06.2021
Cashier
El Rancho Supermercado
07.2015 - 12.2018
HR Coordinator
01.2015 - 08.2018
High School diploma -
WW Samuel Hign School
Criminal justice - Criminal Justice
Eastfield College
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