Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Adriana Silva

Kennewick

Summary

Dynamic Counselor with Epic, skilled in Cognitive Behavioral Therapy and crisis intervention. Proven ability to advocate for clients and develop effective treatment plans, enhancing student engagement and well-being. Adept at collaborating with multidisciplinary teams to deliver comprehensive care, ensuring a supportive environment for diverse populations. Bilingual in Spanish and English.

Overview

25
25
years of professional experience

Work History

Counselor

Epic
Kennewick
10.2000 - 09.2025
  • Utilized evidence-based practices such as Cognitive Behavioral Therapy and Dialectical Behavioral Therapy.
  • Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
  • Utilized motivational interviewing techniques to encourage client engagement and facilitate behavior change.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Developed treatment plans to address client needs.
  • Provided crisis intervention services for individuals in need of immediate assistance.
  • Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
  • Participated in regular team meetings to discuss case management issues and plan services for clients.
  • Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
  • Designed and implemented prevention programs targeting substance abuse, bullying, and other social issues.
  • Advocated for clients' needs within their families, workplaces, and educational institutions.
  • Acted as client advocate to resolve emergency problems in crisis situations.
  • Conducted psychoeducational assessments to evaluate learning disabilities, ADHD, and other cognitive impairments.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Monitored clients' daily activities and responded appropriately when needed.
  • Provided crisis intervention services to clients experiencing acute mental health issues.
  • Referred individuals to outside resources and services for additional support.
  • Developed crisis intervention strategies for individuals facing difficult situations or events.
  • Utilized evidence-based therapeutic approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).
  • Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
  • Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
  • Counseled clients physical, mental factors impacting personal success.
  • Collaborated with multidisciplinary teams to provide comprehensive care for clients.
  • Documented patient progress through counseling and interaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Administrative Executive

Hope and Family Social Services
Kennewick
08.2001 - 06.2018
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Developed and implemented procedures to streamline workflow processes in the department.
  • Answered and routed phone calls and emails, always maintaining confidentiality.
  • Compiled data from various sources for use in preparing reports or presentations for senior management.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Delivered optimal administrative, customer service and case management support.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Organized and maintained executive calendar of appointments, meetings, conferences and travel itineraries.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Set up meetings and appointments, gathered materials, booked conference rooms and provided information to involved parties.
  • Wrote contracts, processed payroll and reported on employee performance.
  • Analyzed metrics, produced reports and assisted with decision-making process by modeling trends.
  • Oversaw human resources requirements, including employee onboarding, managing and administering health and employee benefits and maintaining personnel records.
  • Maintained confidential files related to personnel matters and sensitive business information.
  • Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
  • Delivered comprehensive training to maintain compliance requirements.
  • Prepared reports, presentations, agendas and other documents as requested by management.
  • Scheduled and coordinated meetings and travel arrangements for staff.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Coordinated and managed event-planning logistics, budget administration and team oversight.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

KAMAIKIN HIGH SCHOOL
Kennewick, WA
06-1998

Human Resources Development AND CDP

CBC
Pasco, WA

Skills

  • Cognitive Behavioral Therapy
  • Dialectical Behavioral Therapy
  • Crisis intervention
  • Motivational interviewing
  • Treatment planning
  • Psychoeducational assessments
  • Confidential record management
  • Behavioral support strategies
  • Effective communication
  • Problem solving
  • Team collaboration
  • Crisis management
  • Crisis response
  • Parenting skills educator
  • Client advocacy
  • Psychoeducation
  • Client counseling
  • Addictions specialist
  • Assertiveness training
  • Substance abuse counseling
  • Juvenile therapy
  • Interventions
  • Anger management
  • HIPAA
  • Social work
  • Database management
  • Mental health support
  • Treatment plans
  • Learning disability awareness
  • Sexual health education
  • Multicultural competence
  • Family dynamics
  • Counseling
  • Adolescent development
  • Client needs assessment
  • Bilingual in Spanish and English
  • Behavior monitoring
  • Intervention planning
  • Client records management
  • Daily living activities educator
  • Superior communication skills
  • Crisis intervention techniques
  • Suicide prevention
  • Suicide precautions expertise
  • Public speaking
  • Office administration
  • Empathy development
  • Self-care strategies
  • Specialized training in grief counseling
  • Care planning
  • Skilled in intake interviewing
  • Practiced in family assessments
  • Outreach programming specialist
  • Suicide risk assessments
  • Crisis counseling
  • Peer counseling

Languages

Spanish
Professional

References

References available upon request.

Timeline

Administrative Executive

Hope and Family Social Services
08.2001 - 06.2018

Counselor

Epic
10.2000 - 09.2025

High School Diploma -

KAMAIKIN HIGH SCHOOL

Human Resources Development AND CDP

CBC

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