Dedicated Medical Administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 14 years of relevant work experience to your team.
Overview
14
14
years of professional experience
Work History
Administrative Medical Assistant
Ears, Nose, Throat And Plastic Surgery & Assoc.
01.2024 - Current
Provided compassionate care to patients by promptly addressing concerns and answering questions regarding their treatment plans.
Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
Collaborated with interdisciplinary teams to develop individualized patient care plans, improving overall health outcomes.
Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
Lead Spa Coordinator
HAND & STONE MASSAGE AND FACIAL SPA
11.2021 - 12.2023
Obtained client medical history, medication information, symptoms, and allergies.
Communicate continually changing schedule and operational needs.
Performed medical records management, including filing, organizing and scanning documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Oriented and trained new staff on proper procedures and policies.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Home Health Caregiver
Self Employed
02.2021 - 12.2021
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Provided transportation and appointments management.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Manager / Owner HR administer
RELIA Transport, LLC
06.2011 - 12.2020
Managed exceptional patient care on a daily bases with all different types of patients
Performed daily audits and transport logistics, scheduling, record keeping, billing taking incoming calls with insurance companies and clients
Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
Arranged transportation and documented details of discharge transition plans.
Certified Medical Assistant
CENTER FOR BEHAVIORAL HEALTH
10.2010 - 05.2011
Prepare patient’s records prior to seeing physicians by intake and taking patients’ vitals and health history and or changes
Contact pharmacies with scripts and refills
Using EMR systems
Praised for efficient handling of administrative duties (answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients
Provide follow-up phone calls to patients
Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and diagnostic procedures and ancillary tests (EKGs, urinalysis)
Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
Medical Assistant Extern
Premcare Family Medical Practice
06.2010 - 10.2010
Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
Maintained clean and safe clinic environment to prevent injuries.
Obtained client medical history, medication information, symptoms, and allergies.
Scheduled appointments and tests to coordinate patient care.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Medical Assistant Diploma -
Sanford Brown Institute
Orlando, FL
01.2010
Winter Springs High School
Winter Springs, FL
01.2008
Skills
HIPAA Regulations Understanding
Time Management Efficiency
Organizational and Planning Skills
Professional telephone etiquette
Healthcare Compliance Knowledge
Manage patient care
High-volume Administrative office duties
Medical Records Management
Prepares patients for examinations, procedures and treatments and assists with examinations, procedures, and treatments
Strong listening, verbal and communication skills
Computer skills to include Windows MS Applications, Outlook, EMR records and more
Insurance Verifications
Timeline
Administrative Medical Assistant
Ears, Nose, Throat And Plastic Surgery & Assoc.
01.2024 - Current
Lead Spa Coordinator
HAND & STONE MASSAGE AND FACIAL SPA
11.2021 - 12.2023
Home Health Caregiver
Self Employed
02.2021 - 12.2021
Manager / Owner HR administer
RELIA Transport, LLC
06.2011 - 12.2020
Certified Medical Assistant
CENTER FOR BEHAVIORAL HEALTH
10.2010 - 05.2011
Medical Assistant Extern
Premcare Family Medical Practice
06.2010 - 10.2010
Medical Assistant Diploma -
Sanford Brown Institute
Winter Springs High School
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