Adriana Sita
Tampa,Florida
Summary
Versatile and dedicated professional with a background in marketing and customer service, eager to transition into the hospitality industry. Skilled in managing client accounts, coordinating marketing campaigns, and delivering exceptional customer service. Possesses strong communication and organizational abilities, coupled with a proven track record of problem-solving and multitasking. With my acquired skills and certifications, I am well-prepared to contribute to the success of a bar or restaurant team. A proactive team player with a positive attitude and a passion for creating memorable guest experiences. Ready to leverage my diverse skill set and enthusiasm to excel in a new role in the hospitality industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Coordinator, Marketing & Advertising
WHITE WHALE SOLUTIONS
Tampa, FL
06.2022 - 09.2023
- Managed and maintained two multi-billion-dollar client accounts, ensuring excellent customer service and satisfaction from strategic campaign ideation and execution to actionable result delivery
- Formulated and managed four (4) marketing campaigns simultaneously, utilizing direct mail, email, and digital efforts
- Communicated effectively with clients, while providing excellent customer service and building strong relationships
- Lead and facilitated weekly meetings with clients to discuss marketing campaign progress, objectives, and deliverables
- Regularly composed compelling copy for direct mail, email, and digital assets
- Portrayed strong communication, organizational, and problem-solving skills
- Maintained and fostered cross-functional relationships, contributing to the development of marketing strategies and tactics
- Spearheaded strategic planning and implementation for several marketing campaigns, including social media, direct mail, and email marketing campaigns.
Account Manager, Marketing & Advertising (Interim)
WHITE WHALE SOLUTIONS
Tampa, FL
03.2023 - 06.2023
- Managed the production of creative assets for various marketing campaigns
- Solely took initiative on developing and executing integrated marketing campaigns, including digital advertising, email marketing, direct mail advertising, and content creation
- Lead all client meetings, including creating detailed agendas for all calls, to discuss marketing campaign progress, objectives, and deliverables
- Presented well-thought-out strategies to clients
- Displayed proper use of daily time management with increased workload
- Gained experience in managing client accounts and building strong, long-term relationships.
Promotional Staff Member
ASSIST MARKETING
Tampa, FL
06.2021 - 06.2022
- Assisted companies in promoting their products and/or services
- Attended promotional events and acted as a figure head to greet and assist customers
- Stayed up to date on company's current product/service offerings.
Sales Associate
DOWNTOWN DOGS
Tampa, FL
06.2021 - 06.2022
- Managed inventory throughout the store, certifying all appropriate items were displayed
- Thoroughly learned the company’s product offerings and contributed to an increase in monthly sales
- Processed billing payments in the form of cash, debit cards, or credit cards in a point-of-sale system
- Established and maintained welcoming relationships with customers.
Communications Coordinator & Executive Board Member
UNIVERSITY OF TAMPA, ACTIVE MINDS
Tampa, FL
05.2021 - 05.2022
- Developed and implemented a positive and creative outlook on mental health for the social media accounts, displayed on Facebook, Instagram, and TikTok
- Produced innovative ways to market Active Minds on campus
- Posted engaging content via social media on a daily basis.
Shift Leader
SMOOTHIE KING
Annapolis, MD
08.2017 - 07.2018
- Greeted and engaged with customers, providing excellent customer service
- Properly prepped all fruits, vegetables, frozen items, powders, liquids, etc., ensuring store was fully stocked
- Properly performed opening and closing duties, including performing store checklist tasks, as well as constantly maintaining store cleanliness
- Assisted in team member management throughout shifts
- Performed complete inventory checks and replenished inventory when necessary
- Processed billing payments in the form of cash, debit cards, or credit cards in a point-of-sale system.
Production/Retail Associate
BLUE CRAB CUPCAKES
Annapolis, MD
08.2017 - 07.2018
- Produced and decorated bakery items sold in store
- Assisted and greeted customers, providing excellent customer service daily
- Trusted with proprietary recipes and operations
- Processed billing payments in the form of cash, debit cards, or credit cards in a point-of-sale system.
Education
Bachelor of Science in Marketing -
University of Tampa's Sykes College of Business
05.2022
Skills
- Excellent communication skills, both verbal and written
- Strong attention to detail
- Effective teamwork and collaboration skills
- Excellent customer service and relationship building skills
- Project/Account Management
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Google Workspace: Sheets, Docs, Slides
- Social Media Marketing: Instagram, Facebook, LinkedIn, TikTok
- Power BI
Certification
- Florida Alcohol Server Seller Certification
- Food Handler Certification
- Behind the Bar Excellence Certification
- Google Ad Certified: Display Certification, Search Certification, & Measurement Certification
Timeline
Account Manager, Marketing & Advertising (Interim)
WHITE WHALE SOLUTIONS
03.2023 - 06.2023
Account Coordinator, Marketing & Advertising
WHITE WHALE SOLUTIONS
06.2022 - 09.2023
Promotional Staff Member
ASSIST MARKETING
06.2021 - 06.2022
Sales Associate
DOWNTOWN DOGS
06.2021 - 06.2022
Communications Coordinator & Executive Board Member
UNIVERSITY OF TAMPA, ACTIVE MINDS
05.2021 - 05.2022
Shift Leader
SMOOTHIE KING
08.2017 - 07.2018
Production/Retail Associate
BLUE CRAB CUPCAKES
08.2017 - 07.2018
Bachelor of Science in Marketing -
University of Tampa's Sykes College of Business
- Florida Alcohol Server Seller Certification
- Food Handler Certification
- Behind the Bar Excellence Certification
- Google Ad Certified: Display Certification, Search Certification, & Measurement Certification
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