Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adriana Sofia Castro

Commerce,CA

Summary

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Dispatcher Office Assistant

MAUI FRESH INTERNTIONAL
04.2022 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.

Insurance Customer Service Representative

No Full
08.2022 - 12.2022
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.

Accounting Assistant

Wester Union
02.2020 - 03.2021
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.

Education

BBA - CONTABILIDAD

Universidad Tegnologica UNICIT
MANAGUA , NICARAGUA
01-2020

Skills

  • Typing speed
  • Scheduling coordination
  • Prioritization
  • Route planning
  • Administrative support
  • Manejo de Microsoft office

Languages

English
Elementary

Timeline

Insurance Customer Service Representative

No Full
08.2022 - 12.2022

Dispatcher Office Assistant

MAUI FRESH INTERNTIONAL
04.2022 - Current

Accounting Assistant

Wester Union
02.2020 - 03.2021

BBA - CONTABILIDAD

Universidad Tegnologica UNICIT

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Adriana Sofia Castro