Adriana Solis
El Paso,TX
Summary
Experienced administrative professional with a strong background in office management, scheduling, and executive support. Skilled in prioritizing tasks, streamlining operations, and fostering positive team dynamics. Currently pursuing a B.S. in Paralegal Studies (3.84 GPA) with practical training in legal research, case management, and litigation support. Eager to contribute to a dynamic law firm focused on criminal defense, immigration, personal injury, or civil litigation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
IGL Logistics LLC
01.2025 - Current
- Manages scheduling and calendar coordination for team meetings and appointments.
- Processes incoming communications, ensuring timely responses and follow-ups.
- Maintains organized filing systems, improving document retrieval efficiency.
- Assists in the preparation of reports and presentations for management review.
- Utilizes office software to streamline administrative tasks and enhance productivity.
- Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Operations Customer Specialist
Elevance Health
05.2022 - 04.2024
- Managed over 35 weekly LTSS authorizations and client inquiries across multiple platforms
- Resolved escalated service issues, ensuring HIPAA and internal protocol compliance
- Provided support across multidisciplinary healthcare and legal documentation systems
- Assisted customers in navigating healthcare plans and benefits, ensuring clarity and understanding.
- Resolved customer inquiries through effective communication, enhancing overall satisfaction with services.
- Responded to customer inquiries via phone, email, and web-based platforms.
Patient Care Coordinator
Complete Care Partners
01.2019 - 01.2022
- Supported chronic care management through accurate medical documentation and interdepartmental coordination
- Scheduled appointments and ensured communication between providers and insurance
- Maintained accurate documentation and coordinated between patients and providers
- Refilled prescriptions, ordered labs/imaging, and scheduled follow-up appointments
- Managed chronic care for 120+ patients under Dr. Muñoz, ensuring adherence to individualized care plans
- Secured referral partnerships with medical professionals to expand the provider network
- Led marketing efforts by representing the company in meetings with potential provider partners
Lead Medical Assistant
Sun City Sports Clinic & Family Medicine
01.2018 - 01.2019
- Maintained patient records, managed intake, and assisted in minor surgical procedures
- Oversaw medication logs, back/front office procedures, and clinic workflows
- Coordinated patient scheduling and managed appointment flow to optimize clinic efficiency.
- Assisted healthcare providers with patient examinations and procedures, ensuring high-quality care delivery.
- Documented patient histories and vital signs accurately in electronic health records for effective treatment planning.
- Educated patients on treatment plans, medications, and preventive health measures to enhance patient understanding.
- Trained new medical assistants on clinical protocols and office procedures to maintain operational consistency.
Education
B.S. - Paralegal Studies
National University
01.2026
Medical Records Health Information Specialist
Southwest Career College
01.2010
Medical Assistant
Anamarc College
01.2007
Skills
- Legal Research & Writing (Memos, Briefs, Motions)
- Westlaw & LexisNexis
- Case File Management & Legal Terminology
- Client Intake, Calendaring & Scheduling
- Microsoft Office Suite, Document Formatting, Transcription
- EMR Systems, Insurance Verification, Medical Terminology
- Strong Communication, Organization & Customer Service
- Data entry
- Office administration
- Documentation and recordkeeping
- Meticulous attention to detail
- Professional and mature
Websites
Certification
- CPR Certified
- Phlebotomy & EKG Technician
- Medical Coding (ICD, CPT)
- Bachelor’s in paralegal studies (In-progress)
- Mediator Certifications (In-progress)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
IGL Logistics LLC
01.2025 - Current
Operations Customer Specialist
Elevance Health
05.2022 - 04.2024
Patient Care Coordinator
Complete Care Partners
01.2019 - 01.2022
Lead Medical Assistant
Sun City Sports Clinic & Family Medicine
01.2018 - 01.2019
Medical Records Health Information Specialist
Southwest Career College
Medical Assistant
Anamarc College
B.S. - Paralegal Studies
National University
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