Adriana Sosa
Riverview,FL
Summary
Hardworking healthcare professional with extensive experience at Florida Orthopedic Institute, skilled in team building and staff training. Proven ability to enhance patient satisfaction through compassionate care and effective crisis management. Bilingual in English and Spanish, adept at streamlining processes and improving operational efficiency while fostering a supportive environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Highly organized with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Front Desk Lead
Florida Orthopedic Institute
11.2023 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Multitasker .
- Collecting copay , balances .
Administrative Assistant
Sunshine Cleaning
01.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
Patient Care Technician Med Surg
BayCare Medical Group
07.2020 - 11.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Front Desk Administrator
Colliers International
08.2017 - 12.2020
- Greeted visitors and clients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
High School Diploma -
Gaither High School
Tampa, FL05-2016
Skills
- Hard worker
- Quick learner
- Training and mentoring
- Team building proficiency
- Listening skills
- Staff training and development
- Customer service
- Decision-making
- Time management
- Fluent in English and Spanish
- Initiative-taking
- Strong leadership
- Oral and written communications
- Effective communication
- Multitasking Abilities
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Lead
Florida Orthopedic Institute
11.2023 - Current
Patient Care Technician Med Surg
BayCare Medical Group
07.2020 - 11.2021
Front Desk Administrator
Colliers International
08.2017 - 12.2020
Administrative Assistant
Sunshine Cleaning
01.2016 - Current
High School Diploma -
Gaither High School
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