Adriana Suarez
Miami,Florida
Summary
Highly skilled and results-driven sales with10 years of experience in providing exceptional customer service and building strong client relationships. Proven ability to effectively address client inquiries, resolve issues, and exceed expectations in a timely manner. Proficient in problem-solving and analyzing client challenges to propose innovative and effective solutions.
A collaborative team player who works closely with cross-functional teams to ensure client satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Coordinator
Del Monte Fresh Produce, Inc
08.2019 - Current
- Understanding the customers’ needs and work according to solve problems to maintain customer satisfaction
- Collaborated with cross-functional teams such as sales coordination from all products and ports, product coordination, sales directors, marketing, accounting, quality, traffic, ports, and carriers
- Assisting to coordinate (LTL) orders for transportation coordinator to assign carrier
- Manage customers’ order entry systems, by creating sales orders for customers, assign carriers, and manage daily changes
- Collaborate and oversaw the traffic department within our sales team to ensure orders are delivered according to appointments
- Resolved customer’s, driver’s issues at port when checking in and or creatively solving problems in a timely fashion
- Report quality claims to Quality Assurance when needed
- Collaborate to expedite accounting reports for customers
- Elaborate Trouble Reports, Credits, Maintenance Form, change of address, New Code to Ship
- Assist new customers with credit applications, and opening a code to ship
- Detail work with Open Deduction files to maintain customer’s accounts
- Research and reconcile customer/sales team claims and account information
- Led and assisted with order rejections, and resolution of claim approval process
- Develop as liaison between Corporate Sales office and FOB, Distribution Centers, Ports, Production etc
- Analyze weekly in detail product allocation to distribute accordingly to customers
- Improving internal and external, sales performance, customer service, and attaining revenue and profitability targets
- Performed Product planning and distribution
- Aligned with quality control and communicate to resolve pending and/or potential issues
- Elaborate sales reports, truck, commodity, allocation as needed
- Successfully distributed allocation availability among different customers
- Negotiate non-conformance fruit to prevent company’s loss
- Increase focus on nurturing client relationships, customer satisfaction, and generating upsell opportunities
- Upsell and cross-sell existing customers
- Perform customer onboarding, periodic business reviews, and alert customers of any impending issues
- Product management, customer experience management
- Trained new employees, and other co-workers
- Maintaining good relationship with customers
- Develop personal weekly and monthly sales goals that I successfully achieve
- Educate customers regarding appointments with port new online kiosk
- Assisting the director of sales in our team in all tasks
- Manage the day-to-day contact and resolve customer issues by addressing potential problems and suggesting solutions to assure customer satisfaction
Paralegal
Del Monte Fresh Produce
12.2017 - 02.2019
- Engaged and provide administrative support to Senior Paralegal under the Senior Counsel Attorney supervision
- Update shares for new employees
- Including minutes and new acquisitions
- Prepares, reviewed, and modified sensitive documents
- Maintaining corporate records, including resolutions, board director changed, annual reports, etc
- Coordinating and receiving board and committee signatures for documents and materials
- Drafting documents related to sister corporations
- Discussed and organized to assist senior paralegal with legal requirements of Del Monte Fresh Produce and sister companies (30+ companies) globally for legal arrangements and procedures.
Global Business Networks, LLC
03.2013 - 02.2017
- Researching and identifying International relationships with seller and buyer of commodities in South America
- Including Chile, Bolivia, Brazil, and Colombia
- Dealt with seeds and grain products such as corn, soy beans, wheat, and sugar
- Researching and identifying potential buyers and sellers of commodities, particularly grains
- Building and maintaining relationships with clients and understanding their specific needs and requirements
- Negotiating and finalizing contracts for the purchase or sale of grains, ensuring terms and conditions are favorable
- Monitoring market trends and fluctuations in grain prices to make informed buying or selling decisions
- Coordinating logistics and transportation for the delivery of grains to clients, ensuring timely and efficient shipments
- Managing and resolving any issues or disputes that may arise during the buying or selling process
- Keeping up-to-date records of all transactions and maintaining accurate documentation
- Staying informed about international trade regulations, customs, and import/export procedures
- Collaborating with internal teams, such as finance and logistics, to ensure smooth operations and customer satisfaction
- Continuously learning and staying updated on industry trends, new products, and market opportunities.
Education
Associates - Science in Paralegal Studies
Miami Dade College
Bachelor of International Business -
Florida International University (FIU)
07.2024
Certificate in Business Specialist - undefined
Miami Dade College (MDC)
Certificate - The Basic Strategies of Incoterms
Miami Dade College
Miami, FL2018
Skills
- Computer skills, technical, and beyond MS Office, Power Point, Excel, Produce Pro, Oracle
- Innovation, mentoring, idea generation, innovation project development
- Exceptional interpersonal skills for effectively building and maintaining client relationships
- Volunteering
- Sales and customer service training
- Fast response to emails
- Teamwork
- Stress management
- Agility
- Self-motivated
- High problem solving focused
- Detailed oriented
- Strong organizational
- Strategic thinking
- International and domestic professional
Additional Information
- Honors: , 3.5 / 4 GPA. Notary Public, State of Florida. Florida Real Estate License.
Timeline
Sales Coordinator
Del Monte Fresh Produce, Inc
08.2019 - Current
Paralegal
Del Monte Fresh Produce
12.2017 - 02.2019
Global Business Networks, LLC
03.2013 - 02.2017
Associates - Science in Paralegal Studies
Miami Dade College
Bachelor of International Business -
Florida International University (FIU)
Certificate in Business Specialist - undefined
Miami Dade College (MDC)
Certificate - The Basic Strategies of Incoterms
Miami Dade College