Adriana Tafoya
Santaquin,UT
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
General Manager
Del Taco
08.2017 - 05.2024
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Explained goals and expectations required of trainees.
- Directed staff in daily assignments to maximize productivity.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Optimized profits by controlling food, beverage and labor costs.
- Supervised portion control and quantities of preparation to minimize waste.
- Reviewed daily task list with employees and assigned tasks for completion.
- Investigated and resolved customer complaints concerning food quality and service.
- Strengthened employee performance ratings and trained staff on system efficiencies while supervising 25 + crew members, delivering optimal productivity.
- Adhered to company food, safety, quality and sanitation policies.
- Coordinated maintenance and repair of food service equipment.
- Trained staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
General Manager
Taco Bell
09.2016 - 08.2017
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Designed sales and service strategies to improve revenue and retention.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
Retail Sales Associate
Industrial Metal Supply Company
06.2014 - 08.2015
- Customer Service/Satisfaction Recognizing and making the customer my top priority, fully satisfied from start to finish, and assuring that he or she wants and continues to repeat business with our company.
- Cash handling, accepting credit cards
- keeping my designated areas and show room clean, neat and organized, fully stocked, with clean, marked, sellable products.
- Inventory control. Being productive when ordering material. Keep designated areas fully stocked and organized including stock room. Passing information to proper personnel to assure inventory control throughout our company. Writing special orders, inputting and follow up with customer.
- Writing special orders, inputting and follow up with customer.
- Industrial Metal Supply's stocked and surplus products, alloys, sizes, types and shapes.
- cutting capabilities, proper usage and safety of machinery equipment. Use of version screens,
- pricing, inventory, customer information, proper part numbers. Use of micrometer, caliper and Tape Measure.
Case Manager
Mehr & Associates
03.2013 - 01.2014
- Gathered and documented evidence to support court proceedings.
- Communicated with medical providers, claimants, lawyers and public officials to provide invested parties with claim information and facilitate necessary participation.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Organized client calendars, prepared mailings and handled high call volumes.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Prepared clients for appointments, depositions and testimony.
- Organized exhibits for trial by preparing materials and supporting documentation.
General Manager
Taco bell
05.2005 - 08.2012
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Taco bell
01.2000 - 04.2005
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
GED -
Gilbert High
1800 W Ball RD05.2008
Skills
- Recruitment and Hiring
- Money Handling
- Relationship Building
- Supply Ordering and Management
- Reliable and Responsible
- POS Terminal Operation
- Operations Management
- Labor and food cost control
- Staff Scheduling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Education and Training
other
Timeline
General Manager
Del Taco
08.2017 - 05.2024
General Manager
Taco Bell
09.2016 - 08.2017
Retail Sales Associate
Industrial Metal Supply Company
06.2014 - 08.2015
Case Manager
Mehr & Associates
03.2013 - 01.2014
General Manager
Taco bell
05.2005 - 08.2012
General Manager
Taco bell
01.2000 - 04.2005
GED -
Gilbert High
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