Adriana Tejeda
Monmouth
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Recruiter
Stahlbush Island Farms
Corva
04.2022 - 11.2022
- Sourced and screened potential candidates for open positions.
- Facilitated new hire onboarding through the distribution of orientation materials.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Interviewed job applicants to obtain information on work history, education or job skills.
Optometric Technician
Albany Eyecare
Albany
02.2021 - 03.2022
- Communicated with patients to obtain and document medical histories.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests.
- Contacted insurance companies to verify coverage information prior to treatment.
- Oversaw patient record management while adhering to healthcare regulations.
- Answered phone calls from customers inquiring about services offered by the practice.
- Escorted patients to exam rooms and gathered medical histories.
Customer Service Representative
Professional Billing Services
Corvallis
10.2018 - 02.2021
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Applied payments, adjustments, and denials into medical manager system.
- Checked claims coding for accuracy with ICD-10 standards.
Education
Medical Assistant -
ICDC College
Van Nuys, CA11-2012
High School Diploma -
Monroe High School
Panorama City, CA06-2006
Skills
- Candidate sourcing
- Interviewing techniques
- Applicant tracking systems
- Customer relationship management
- Customer service
- Insurance verification
- Data entry
- Patient scheduling
- Communication skills
- Appointment scheduling
- Medical terminology
- Insurance verifications
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Recruiter
Stahlbush Island Farms
04.2022 - 11.2022
Optometric Technician
Albany Eyecare
02.2021 - 03.2022
Customer Service Representative
Professional Billing Services
10.2018 - 02.2021
Medical Assistant -
ICDC College
High School Diploma -
Monroe High School
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