Adriana Thompson
Yucca Valley,CA
Summary
Dynamic Criminal Investigator with a proven track record at InfoCheck Solutions, excelling in evidence collection and detailed report writing. Recognized for exceptional problem-solving and communication skills, effectively managing high-risk cases while ensuring compliance with legal standards. Committed to enhancing public safety through meticulous investigative research and collaboration with law enforcement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Criminal Investigator
InfoCheck Solutions
12.2023 - 01.2024
- Maintained detailed records of investigations, ensuring accuracy and compliance with departmental policies and procedures.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Managed caseload efficiently while prioritizing high-risk situations to protect public safety effectively.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Utilized advanced technology tools for efficient data analysis, enhancing the overall effectiveness of criminal investigations.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Carefully documented statements, observations, and evidentiary materials.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Conducted interviews with witnesses and clients.
Insurance Agent
Wawanesa General Insurance
02.2021 - 01.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Streamlined renewal process, making it easier for clients to update and maintain their policies.
- Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
- Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Monitored customer feedback and identified areas of improvement.
Teller
Wells Fargo
12.2018 - 05.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Executed wire transfers, stop payments and account transfers.
Mortgage Specialist
Wells Fargo
02.2016 - 12.2018
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Led training sessions for colleagues on regulatory changes, maintaining a knowledgeable and compliant workforce.
- Remained updated with latest information related to mortgage products and services being offered.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assessed loan portfolios for compliance with underwriting policies.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
Education
Legal Investigator - Criminal Justice
California State University
CA12-2023
Skills
- Surveillance techniques
- Investigative research
- Interview techniques
- Evidence collection
- Detailed report writing
- Ethical and honest
- Evidence processing
- Witness interviews
- Background checks
- Records management
- Due diligence
- Research
- Report preparation
- Blood spatter patterns
- Insurance documentation
- Evidence collection and preservation
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Decision-making
- Adaptability and flexibility
Certification
- Legal Investigator License
- Licensed Process Server
Timeline
Criminal Investigator
InfoCheck Solutions
12.2023 - 01.2024
Insurance Agent
Wawanesa General Insurance
02.2021 - 01.2023
Teller
Wells Fargo
12.2018 - 05.2020
Mortgage Specialist
Wells Fargo
02.2016 - 12.2018
Legal Investigator - Criminal Justice
California State University
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