Adriana Torres
Woonsocket,RI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Full Service Shopper
Instacart
07.2022 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
Site Manager
Instacart
02.2018 - 07.2022
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Shift Lead
Instacart
04.2017 - 02.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Full Service Shopper
Instacart
05.2016 - 04.2017
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Personal Care Attendant
Stavros Center For Independent Living
03.2008 - 08.2016
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patient.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Used company software and databases to maintain records of services performed and patient conditions.
Education
Associate of Science - Social Sciences
Roxbury Community College
Boston, MA12.2014
Skills
- Zendesk
- Microsoft Word
- Google Workspace
- Operations Management
- People Management
- Active Listening
- Analytical Skills
- Customer Service
- Consumer Relations
- Data Entry
Languages
Spanish
Professional Working
Timeline
Full Service Shopper
Instacart
07.2022 - Current
Site Manager
Instacart
02.2018 - 07.2022
Shift Lead
Instacart
04.2017 - 02.2018
Full Service Shopper
Instacart
05.2016 - 04.2017
Personal Care Attendant
Stavros Center For Independent Living
03.2008 - 08.2016
Associate of Science - Social Sciences
Roxbury Community College