Summary
Overview
Work History
Education
Skills
Education
Contact
Languages
Timeline
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Adriana Torres

Forney,TX

Summary

Motivated PHC Coordinator offering aptitude for home health and demonstrated success in PHC offices. Deliver proactive support on key administrative matters to promote productivity across departments. Recognized for strong customer service skills with internal/external clients and ability to utilize effective problem solving skills

Overview

10
10
years of professional experience

Work History

Administrator

Nino’s Trucking
08.2015 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

PHC Coordinator

Too Care Home Health Agency
07.2016 - 05.2024
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Process PHC referrals from Star+Plus Managed Care Health Plans (Molina, Superior, Amerigroup)
  • Process PHC referrals from Texas Dept of Aging and Disability Services (DADS)
  • VESTA EVV - Monitoring and supporting daily activity of services being provided to clients.
  • VESTA EVV- Adding new clients and service attendants to Vesta Evv.
  • VESTA EVV- Ordering tokens for clients home and making sure tokens are being used daily.
  • Creating clients charts and making sure is in compliance with state and agency manual.
  • Communicate with client caseworker on new changes with tasks/ hours.
  • File 2059, 2060, 2067, 2101, service plan/ pre initiation evaluation, supervisor visit/ orientation, 3052, and timesheets.
  • Coordinating with client to make sure client is satisfied with services provided with home health.
  • Go to patients once a year to conduct supervisory visit.
  • Received and responded to client requests via letter, email, telephone and in-person approaches.
  • Follow up and receive new authorizations that are expiring for insurances. (Molina, Superior, Amerigroup, Cigna, and Health and Human Services.)
  • Follow up on client eligibility with insurance.
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Verify new employee application, OIG'S, employability check, and verify nursing license/ credentials.
  • Complete Payroll and new updates such as new hires, new addresses and direct deposits.
  • Order labs for doctors and follow up for results.
  • Order DME supplies for clients.
  • Order Physical Therapy/ Occupational Therapy.
  • File admissions, 485's, physician orders, oasis, 60 day summary's, medication profiles, nurse notes, physical therapy, labs, and communications.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Bilingual (English/Spanish)

PHC ASSISTANT

Daniella Home Health
08.2014 - 09.2016
  • Vincent software- monitoring and supporting daily activities of services being provided to clients.
  • Vincent software- Visit verify, adding new clients to system, order clock in device.
  • Managed and completed paperwork and overall office administration operations.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Improved operations by working with team members and customers to find workable solutions
  • Prioritized and organized tasks to efficiently accomplish service goals

Education

MEDICAL ASSISTANT -

NATIONAL HEALTHCARE ASSOCIATION
Dallas, TX
07.2015

High School Diploma -

H Grady Spruce High School
Dallas, TX
05.2012

Skills

  • Strong presentation and training skills
  • Ability to effectively multi-task
  • Strong customer service skills with internal/external clients
  • Able to work in variety of environmental conditions
  • Excellent verbal/written communication skills
  • Bilingual- English/Spanish
  • Computer skills
  • Microsoft Office

Education

Dallas, TX,Dallas, TX

Contact

Forney, TX 75126

Languages

Spanish
Native or Bilingual

Timeline

PHC Coordinator

Too Care Home Health Agency
07.2016 - 05.2024

Administrator

Nino’s Trucking
08.2015 - Current

PHC ASSISTANT

Daniella Home Health
08.2014 - 09.2016

High School Diploma -

H Grady Spruce High School

MEDICAL ASSISTANT -

NATIONAL HEALTHCARE ASSOCIATION

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Adriana Torres