Summary
Overview
Work History
Education
Skills
languages
Timeline
Generic

ADRIANA VALDILLEZ

San Elizario,USA

Summary

Results-driven Assistant General Manager and General Manager with a strong background in business operations, financial leadership, and staff development. Skilled in employee scheduling, employee relations, and training and development. Successfully managed day-to-day operations, improved operational efficiency, and increased customer satisfaction. Demonstrated ability to lead cross-functional projects and coordinate financial activities to maximize investments and increase efficiency.

Overview

13
13
years of professional experience

Work History

Assistant General Manager

Old Navy
11.2023 - Current
  • Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
  • Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
  • Acknowledged outstanding staff performance to boost company morale and productivity.
  • Utilized strong interpersonal skills while interacting with customers, staff members.
  • Mentored staff on problem resolution techniques and provided guidance regarding company policy and SOPs.

General Manager

Old Navy
07.2020 - 11.2023
  • Built and maintained relationships with vendors and suppliers.
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Used customer feedback for improving operations and building brand loyalty.
  • Monitored store performance and identified opportunities for improvement.
  • Coordinated staff training sessions to ensure compliance with company policies and procedures.
  • Managed profit goals against budget and prior year, keeping controllable costs within budget.
  • Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
  • Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
  • Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
  • Used computerized inventory system to plan and manage adequate inventory levels.

Assistant General Manager

Old Navy
11.2012 - 07.2020
  • Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
  • Performed weekly inventory audits to ensure accuracy of stock levels, pricing and product placement.
  • Set prices and credit terms for goods and services, based on forecasts of customer demand.
  • Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Led cross-functional projects that improved operational efficiency.
  • Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
  • Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
  • Developed and implemented effective strategies to reduce costs while maintaining quality standards.

Education

Bachelor of Arts (B.A.) - Elementary Education

Western Governors University
Utah, Utah
12.2024

Associate in Arts (A.A.) - Business

El Paso Community College
El Paso, Texas
12.2022

Skills

  • Employee scheduling
  • Staff development
  • Business operations
  • Training and development skill
  • Multitasking
  • Employee relations
  • Food safety and sanitation
  • Financial leadership
  • Business operations background
  • Team leadership

languages

Spanish
Fluent

Timeline

Assistant General Manager

Old Navy
11.2023 - Current

General Manager

Old Navy
07.2020 - 11.2023

Assistant General Manager

Old Navy
11.2012 - 07.2020

Associate in Arts (A.A.) - Business

El Paso Community College

Bachelor of Arts (B.A.) - Elementary Education

Western Governors University

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