Adriana Valenzuela
Rowlett,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Advanced OB-GYN Associates
Richards, TX
11.2021 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Community Outreach Manager
SPCA of Texas
Dallas , Texas
02.2017 - 02.2021
- Establishing community relationships with city counsel members, Dallas Police Department, DISD board members, Garland Animal Services and public figures in social media and radio.
- Managed 8 coordinators and 2 transport drivers, ensuring high quality customer service on daily basis.
- Collected and analyzed data to identify community needs before implementing programs to multiple audiences across 23 Southern Dallas Zip Codes
- Assisted with development of outreach strategies and marketing tools to reach priority audiences.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Oversaw daily operations to ensure high levels of productivity
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Veterinary Technician
Spay Neuter Network
07.2015 - 02.2017
- Experience and skilled Veterinary technician with 10+ years, working in high volume clinics.
- Supervised veterinary technician leads, veterinary assistant/technicians, and animal care technicians.
- Recorded symptoms and documented medical observations to inform treatment decisions
- Effectively working hand in hand with Clinic Director and Chief Medical Officer, increase understanding on protocols and SOP's.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
Office Assistant
Tempe Spay/ Neuter Clinic
Tempe, AZ
08.2008 - 06.2015
- Confirmed over 50 appointments on a day basis, communicated with clients and updated client records.
- Answered constant flow of customer calls, decreasing wait time.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for clinic owner.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Certified Nurse Assistant
Arizona Medical Training Institute
Mesa Arizona 11.2014
Bachelor of Science - Nursing Family Communications
Mesa Community College
Mesa, AZ2012
High School Diploma -
Superior High School
Superior, Arizona 06.2008
Skills
- Bilingual
- Communication
- Problem-Solving
- Time Management
- Delegation
- Adaptability
- Planning and Organization
- Proactivity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Advanced OB-GYN Associates
11.2021 - Current
Community Outreach Manager
SPCA of Texas
02.2017 - 02.2021
Veterinary Technician
Spay Neuter Network
07.2015 - 02.2017
Office Assistant
Tempe Spay/ Neuter Clinic
08.2008 - 06.2015
Certified Nurse Assistant
Arizona Medical Training Institute
Bachelor of Science - Nursing Family Communications
Mesa Community College
High School Diploma -
Superior High School
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