ADRIANA VALLES
ARLETA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Security Assistant
Los Angeles Sheriff's Department
04.2024 - Current
- Improved community safety by implementing proactive policing strategies and coordinating with local agencies.
- Enhanced department efficiency by streamlining report processes and introducing new technologies for data management.
- Established strong relationships with community leaders, fostering trust and cooperation between law enforcement and residents.
- Developed comprehensive training programs for deputies, ensuring a consistently high level of professional skill and knowledge.
- Supervised daily operations of the department, maintaining accountability among personnel while prioritizing tasks for optimal results.
- Maintained high levels of officer safety by enforcing strict adherence to protocols during high-risk situations and incidents.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Clerk Volunteer
Iglesia Evangelica Cristiana Espiritual
10.2019 - Current
- Identified and recruited potential volunteer workers.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone or postal mail.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Assisted in reducing paperwork backlog by efficiently processing incoming documents and requests.
- Managed sensitive information with discretion, maintaining confidentiality of client records and personal data.
- Contributed to the efficient functioning of the office by performing various clerical tasks, including data entry, photocopying, and faxing.
- Helped maintain an organized work environment through regular cleaning and organizing tasks, creating a pleasant atmosphere for staff members.
- Ensured accuracy of records by diligently reviewing and updating documents based on new information or changes in client circumstances.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Security Guard
Allied Universal Security Services
04.2018 - 02.2024
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Teacher Aide
Child Care Careers Services Preschool
01.2017 - 03.2019
- Applied specialized teaching techniques to reinforce social and communication skills.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Assisted teachers with supervision and care of group of 12 children.
- Took daily attendance, notifying classroom teacher immediately of student absences.
- Supported classroom activities, tutoring and reviewing work.
- Completed daily reports on attendance and disciplinary performance.
Education
In Process - Accounting And Business Management
Los Angeles Mission College
Sylmar, CADiploma of Dental Assistant - Dental Assisting
UEI College
Van Nuys, CA03.2012
High School Diploma -
Arleta High School
Arleta, CA06.2009
Skills
- Document Preparation
- Filing systems
- File Maintenance
- Information Security
- Database entry
- Administrative Support
- Telephone Etiquette
- Quality Management
- Prioritization
- Schedule and calendar management
- File and database management
- Operations Support
- Mail Sorting
- Record preparation
- Administrative tasks
- Records Maintenance
Languages
English
Spanish
Timeline
Security Assistant
Los Angeles Sheriff's Department
04.2024 - Current
Clerk Volunteer
Iglesia Evangelica Cristiana Espiritual
10.2019 - Current
Security Guard
Allied Universal Security Services
04.2018 - 02.2024
Teacher Aide
Child Care Careers Services Preschool
01.2017 - 03.2019
In Process - Accounting And Business Management
Los Angeles Mission College
Diploma of Dental Assistant - Dental Assisting
UEI College
High School Diploma -
Arleta High School