Adriana Vargas
Ontario,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Church Volunteer
New Life Bible Baptist Church
La Puente, CA
01.2018 - Current
- Church secretary
- Organized and maintained church files, records and documents.
- Greeted visitors to the church office and answered inquiries from members of the community.
- Received, screened and routed telephone calls.
- collect and maintain proper cash handling
- use up to date technology for easier food e trasactions.
- Children's Church Teacher
- Worked with children's program leaders to meet administrative needs such as communicating with parents and processing security forms for minors.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained communication with parents regarding their child's progress in Sunday school class or other Church activities.
- Developed and implemented weekly lesson plans for children ages 3-12.
- Worship Team Member
- Organizing and rehearsing music selections for upcoming services.
- Attended staff meetings regularly to discuss ideas for upcoming programming as well as provide feedback on past events.
Call Representative
Congressman Mike Garcia
Lancaster, CA
06.2024 - 11.2024
- Answered incoming calls and responded to customer inquiries in a professional manner
- Analyzed data from customer surveys to identify patterns in customer sentiment and preferences.
- effectively provide important and helpful information to voter according to protocols.
- Maintained confidentiality of sensitive customer information records.
- Accurately entered and updated customer data into the company database system.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Secretary/ Teachers Assistant
Montecito Baptist School
Ontario, CA
09.2022 - 05.2024
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Assisted with special projects or tasks related to departmental functions upon request.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Provided administrative support to the Office Manager and other staff members.
- Created and updated spreadsheets to track and report data.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Monitored student progress, providing feedback and support as needed.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Education
Some College (No Degree) - Biblical Studies
West Coast Baptist College
Lancaster, CASkills
- Administrative Support
- File and Record Keeping
- Teamwork and Collaboration
- Problem-Solving
- FLUENT IN [Spanish/ English]
- Customer Service
- Cash Handling
- Adaptability in Fast-Paced Environments
- Quick Learner
- Data Management
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Call Representative
Congressman Mike Garcia
06.2024 - 11.2024
Secretary/ Teachers Assistant
Montecito Baptist School
09.2022 - 05.2024
Church Volunteer
New Life Bible Baptist Church
01.2018 - Current
Some College (No Degree) - Biblical Studies
West Coast Baptist College