Adriana Vargas
Hallandale
Summary
Professional, responsible, friendly, and a team player. A very punctual person. Work well under pressure. Problem solver. Flexible and willing to work extra hours.
Overview
12
12
years of professional experience
Work History
Independent Online Retailer
Self Employed Services
Hallandale, FL
06.2024 - Current
- Developed and optimized online store interface to enhance user experience.
- Managed inventory levels, ensuring availability of popular products for customers.
- Implemented targeted marketing strategies to increase customer engagement and sales.
- Analyzed customer feedback to refine product offerings and improve service quality.
- Implemented an efficient returns process that streamlined refunds or exchanges while reducing overall return rate.
- Streamlined order processing for faster delivery times, resulting in increased repeat business and positive customer feedback.
Customer service representative
Puulse marketing, Remote usa
Remote usa
10.2022 - 11.2023
- Roofx was bought by one of the ceos and changed the company name to Puulse marketing.
Customer service representative
Roofx, Remote for usa
Remote for usa
03.2021 - 07.2022
- Appointment setter for a construction/roofing company, It was a B2B Company. I managed emails, inbound and outbound calls using our CRM. Interacted with clients and contractors. In charge of rescheduling and canceling appointments. As well as being an appointment setter, I was also a team leader which meant I was in charge of listening to co workers calls as part of quality control and training them.
Customer Service Representative -billing
Ag marketing, Remote Usa -Lima ,peru
Remote Usa -Lima, peru
04.2020 - 12.2020
- I worked for a magazine campaign. My task were to talk to clients and help them with their magazine subscriptions (canceling or making changes to titles) Made sure billing information was up to date so they can continue receiving their subscriptions.
Call Center Representative
Multilingual Global Solutions, lima
lima
04.2017 - 04.2020
- Worked as a customer service representative for different campaigns such as sport equipment, treatment clinic and subscriptions to different programs. I was promoted to help supervise the campaigns, Inbound-outbound calls
English teacher
English Club House, lima
lima
01.2017 - 03.2019
- Worked as an english teacher over the summer for kids from the ages of 4-14 years. Helped teach academic subjects as well as prepare them for international exams.
Cosmetologist
Deluxe Salon&Spa, lima
lima
08.2014 - 10.2016
- Had many roles in the salon such as a nail technician, wax specialist, hair stylist etc. Very responsible and for that I was also receptionist and in charge of closing the salon
Education
Cosmetologist - undefined
Pivot Point
05.2019
undefined
Elementary and Middle School, Atlanta
Atlanta05.2019
Highschool - undefined
Nuestra señora del rosario
Lima, peru12.2012
Skills
- Adaptability
- Time Management
- Conflict Resolution
- Multitasker
- Order fulfillment
- Shipping
- Inventory management
- Customer service
Languages
ENGLISH
SPANISH
Timeline
Independent Online Retailer
Self Employed Services
06.2024 - Current
Customer service representative
Puulse marketing, Remote usa
10.2022 - 11.2023
Customer service representative
Roofx, Remote for usa
03.2021 - 07.2022
Customer Service Representative -billing
Ag marketing, Remote Usa -Lima ,peru
04.2020 - 12.2020
Call Center Representative
Multilingual Global Solutions, lima
04.2017 - 04.2020
English teacher
English Club House, lima
01.2017 - 03.2019
Cosmetologist
Deluxe Salon&Spa, lima
08.2014 - 10.2016
Cosmetologist - undefined
Pivot Point
undefined
Elementary and Middle School, Atlanta
Highschool - undefined
Nuestra señora del rosario