Adriana Vazquez Marquez
Bethany,OK
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Oklahoma Turnpike Authority
2023 - Current
- Resolved customer inquiries and issues via phone, email, and in-person interactions.
- Processed toll transactions accurately while ensuring compliance with agency policies.
- Maintained up-to-date knowledge of turnpike routes, fees, and regulations to assist customers effectively.
- Collaborated with team members to streamline customer service workflows and enhance operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Skills
- Managed customer interactions to ensure a positive experience and foster long-term relationships
- Utilized active listening skills to accurately assess and address client needs and concerns
- Employed critical thinking techniques to assess situations, identify challenges, and propose strategic recommendations
- Managed data entry operations, maintaining high standards of accuracy and attention to detail
- Analyzed and addressed challenges promptly, fostering a proactive problem-solving environment
- Executed call center operations by addressing customer needs and providing timely solutions
- Executed tasks with high competency in computer technologies, ensuring effective data management and communication
- Mediated disputes and negotiated solutions to ensure effective communication and cooperation among team members
- Achieved improved data analysis efficiency through advanced Microsoft Excel functionalities Delivered comprehensive reports that informed strategic decisions Enhanced team productivity by implementing Excel-based solutions for data tracking and visualization
- Oversaw payment processing activities, maintaining compliance with financial regulations and enhancing transaction efficiency
- Administered Microsoft Outlook for effective calendar management and task prioritization
- Maintained up-to-date product knowledge to effectively address client inquiries and improve service delivery
- Created and organized documentation systems to facilitate easy access and retrieval of critical information
Timeline
Customer Service Representative
Oklahoma Turnpike Authority
2023 - Current