Adriana Villa
Richmond,CA
Summary
Dynamic veterinary receptionist with expertise in appointment scheduling and patient record management at El Cerrito Pet Hospital. Proven ability to enhance client relationships and streamline billing processes. Skilled in phlebotomy techniques and effective communication, ensuring patient comfort and compliance with health regulations. Committed to delivering exceptional service and support in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
El Cerrito Pet Hospital
El Cerrito, California
02.2023 - Current
- Managed appointment scheduling for clients and their pets.
- Assisted veterinarians during examinations and procedures.
- Handled phone inquiries and provided accurate information to clients.
- Processed patient records using veterinary management software.
- Coordinated billing and payment transactions for services rendered.
Phlebotomy Student
CalRegional
Richmond, California
02.2025 - 03.2025
- Collected blood samples using safe and effective phlebotomy techniques.
- Prepared patients for procedures by explaining processes and ensuring comfort.
- Maintained cleanliness and organization of workstations and equipment.
- Followed safety protocols to ensure compliance with health regulations.
- Communicated effectively with patients to alleviate concerns and answer questions.
- Conducted mock blood draws to refine skills and gain practical experience.
Behavior Technician
TIMETOGROW
Dublin, California
02.2021 - 06.2022
- Implemented behavior intervention plans for clients in various settings.
- Collected and recorded data on client behaviors and progress daily.
- Collaborated with families and team members to discuss client needs.
- Assisted in developing individualized treatment strategies for diverse clients.
- Utilized positive reinforcement techniques to encourage desired behaviors.
- Monitored and adjusted interventions based on client responses and feedback.
Education
High School Diploma -
Richmond High School
Richmond, CA06-2021
Skills
- Appointment scheduling
- Veterinary software
- Patient record management
- Billing coordination
- Phlebotomy techniques
- Customer relationship management
Languages
Spanish
Professional
Certification
- Phlebotomy certified
- CPR certified
Timeline
Phlebotomy Student
CalRegional
02.2025 - 03.2025
Veterinary Receptionist
El Cerrito Pet Hospital
02.2023 - Current
Behavior Technician
TIMETOGROW
02.2021 - 06.2022
High School Diploma -
Richmond High School
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