Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
References
Timeline
Generic

Adriana Villarreal

League City

Summary

Dynamic professional with proven expertise in team coaching and customer engagement at Shake Shack. Skilled in fundraising strategy and effective communication, consistently driving performance while fostering a positive atmosphere. Adept at data management, leveraging expertise to achieve organizational goals and enhance service excellence. Actively seeking to expand career opportunities and further develop leadership skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Trainer

Shake Shack
Webster
06.2022 - Current
  • Coach and inspire teams across multiple locations, focusing on top performance, community engagement, and ensuring team members have the tools for success, while developing a fun and lively atmosphere.
  • Prepare and assemble food orders according to Shake Shack standards.
  • Provide excellent customer service.
  • Maintain a clean and organized work area.
  • Learn about different stations and skills.

Marketing Intern

Saving Grace Ministries
Houston
12.2021 - 06.2022
  • Non-profit organization focused on fundraising. Gained hands-on experience in non-profit marketing and donor engagement while assisting with strategic initiatives.
  • Maintained the marketing database, ensuring information is current and accurate.
  • Assisting with the planning and execution of events, including fundraisers.
  • Building relationships with donors, partners, and other stakeholders.
  • Learning and maintaining marketing processes.

Crew Leader Fundraising

Saving Grace Ministries, Inc
South Houston
06.2021 - 06.2022
  • Lead a team of fundraisers, managing their activities, performance, and motivation to achieve fundraising goals, often involving direct engagement with the public.
  • Direct Engagement: Participate in fundraising activities, such as canvassing, events, and house visits, alongside team members.
  • Target Achievement: Work toward achieving fundraising targets and financial goals.
  • Public Awareness: Contribute to raising public awareness and support for the organization's mission.
  • Data Management: Ensure accurate and timely recording of donations, and other relevant data.
  • Reporting: Prepare and present reports on team performance and fundraising results.
  • Problem-Solving: Address any issues or challenges that arise during fundraising activities
  • Supply Management: Manage and maintain adequate supplies for the team.

Sales Associate

Kohl's
League City
04.2021 - 08.2021
  • Picking and packing online orders for shipping or in-store pickup, as well as assisting with store operations like restocking and product placement.
  • Interacting with customers, answering their questions, and providing assistance with their orders or purchases.
  • Packed and prepared merchandise for shipment.
  • Ensured accurate labeling and tagging of packages.
  • Handled fragile and delicate items with care to prevent damage.
  • Operated packing equipment (labeling machines, conveyor belts) efficiently.
  • Maintained a clean and organized packing area.

Hostess

IHOP
Baytown
09.2019 - 03.2021
  • Greeting guests, seating them promptly, and courteously.
  • Direct guests to their tables, and provide menus.
  • Manage the waitlist during busy periods.
  • Take and process to-go orders.
  • Ensure orders are accurate and packaged correctly.

Sales Associate

Ross Dress For Less
League City
02.2019 - 09.2019
  • Customer service: Greet customers, answer questions, and assist with purchases.
  • Store maintenance: Sweep, mop, dust, and disinfect to keep the store clean and organized.
  • Merchandise presentation: Ensure merchandise is presented properly and in a visually appealing way.
  • Expedite newly received merchandise to the sales floor.
  • Handle customer service calls and issues.
  • Perform a range of functions in all areas of the store.

Usher/Ticket Taker

Cinemark 18 & XD
Webster
08.2016 - 01.2018
  • Greet guests, and direct them to their seats.
  • Maintain order in the auditoriums.
  • Ensure aisles and seating areas are clean and safe.
  • Answer guests' questions.
  • Operate the POS system.
  • Sanitize high-touch areas.
  • Help with setup for events.

Education

Biblical Studies - Biblical Studies

Saving Grace Women's Home
Houston, TX
07-2022

Career Preparation -

Job Corps
San Marcos, TX
10-2019

High school diploma -

Texas City High School
Texas City, TX
05.2017

Skills

  • Effective Communication
  • Customer Service Expertise
  • B2B Sales Expertise
  • Food Service Expertise
  • Accurate Cash Transactions
  • Efficient Food Safety Practices
  • Sales Upselling
  • Service Excellence
  • Restaurant Hostess
  • POS System Proficiency
  • Sales Operations
  • Fundraising Strategy
  • Fundraising Event Coordination
  • Strong Time Management
  • Essential Math Proficiency
  • Food Safety Standards
  • Customer Service Expertise
  • Customer Engagement
  • Customer Service in Food Industry
  • Product Promotion
  • Data management
  • Performance management

Certification

  • Career Preparation Period
  • Completion of Biblical Studies
  • Driver's License
  • TABC Certification
  • Food Handler Certification

Affiliations

  • Volunteer at Women's home to do activities with the ladies, bible journaling, movie nights, activities that include women empowerment.

Languages

English
Full Professional

References

References available upon request.

Timeline

Trainer

Shake Shack
06.2022 - Current

Marketing Intern

Saving Grace Ministries
12.2021 - 06.2022

Crew Leader Fundraising

Saving Grace Ministries, Inc
06.2021 - 06.2022

Sales Associate

Kohl's
04.2021 - 08.2021

Hostess

IHOP
09.2019 - 03.2021

Sales Associate

Ross Dress For Less
02.2019 - 09.2019

Usher/Ticket Taker

Cinemark 18 & XD
08.2016 - 01.2018

Biblical Studies - Biblical Studies

Saving Grace Women's Home

Career Preparation -

Job Corps

High school diploma -

Texas City High School

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Adriana Villarreal