Adriana Vitela
Kingsburg,CA
Summary
Dynamic professional with a proven track record in customer service and strong multitasking, honed at Mi Favorito Place and other notable establishments. Excelled in fostering team collaboration and enhancing guest experiences, achieving significant improvements in customer satisfaction. Skilled in complex problem-solving and time management, consistently delivering exceptional results.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Mi Favorito Place
10.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
CNA
Healthcare Centre of Fresno
07.2020 - 08.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Waitress
La Estrella Restaurant
10.2015 - 03.2020
Fragrance Vendor
Ranstad
11.2018 - 01.2019
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
- Earned repeat business from loyal clientele through attentive service and proactive communication about new arrivals or upcoming promotions.
- Assisted with sales forecasting and budgeting efforts in collaboration with store management, helping to achieve overall financial goals for the fragrance department.
- Partnered with leading fragrance brands to stay current on industry trends, new product releases, and training opportunities.
- Established a positive reputation as a reliable and knowledgeable Fragrance Vendor by consistently delivering exceptional customer experiences.
Lifeguard Supervisor
Island Waterpark
04.2017 - 09.2018
- Scheduled 115 lifeguards to provide adequate coverage of pool areas during operating hours.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
- Improved staff performance through regular training sessions and skill assessments.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
Education
No Degree - Nursing Education
Reedley College
Reedley, CAGraduate Certificate - Licensed Vocational Nurse
Institute of Technology
Clovis, CA05-2024
High School Diploma -
Reedley High School
Reedley, CA06-2014
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Handling complaints
- Memory retention
- Complex Problem-solving
- Complaint resolution
- Time management
- Reliability and punctuality
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Basic Life Support Certification (BLS)
Languages
Spanish
Limited Working
Timeline
Waitress
Mi Favorito Place
10.2021 - Current
CNA
Healthcare Centre of Fresno
07.2020 - 08.2022
Fragrance Vendor
Ranstad
11.2018 - 01.2019
Lifeguard Supervisor
Island Waterpark
04.2017 - 09.2018
Waitress
La Estrella Restaurant
10.2015 - 03.2020
No Degree - Nursing Education
Reedley College
Graduate Certificate - Licensed Vocational Nurse
Institute of Technology
High School Diploma -
Reedley High School
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