Adriana V. Morse
Dodge City,KS
Summary
Results-driven professional with a strong work ethic and a commitment to delivering exceptional customer service. Demonstrates adaptability and effective multitasking skills, thriving in fast-paced environments while mastering new competencies quickly. Proven ability to engage with customers, ensuring every interaction leads to a positive and memorable experience. Eager to leverage these strengths in new challenges that foster professional growth.
Overview
11
11
years of professional experience
Work History
Cook/Patient Satisfaction Ambassador
HHS
Dodge City, KS
04.2023 - Current
- Managed food prep and handling, maintaining high standards of cleanliness and safety.
- Ensured the First In, First Out (FIFO) method was consistently applied to maintain food safety and quality.
- Managed cashier duties, ensuring smooth and accurate financial transactions.
- Served as a patient ambassador, ensuring high levels of patient satisfaction and comfort.
- Handled catering preparation duties, contributing to overall patient satisfaction and meal service excellence.
- Managed truck receiving processes, maintaining organization and accuracy in inventory.
- Prepared and cooked evening meals, ensuring high-quality food standards.
- Managed order processing to support seamless kitchen operations and patient service.
- Handled cash and deposit transactions efficiently.
- Implemented ServSafe protocols to uphold high standards of cleanliness and safety.
- Guided culinary staff in maintaining high-quality food service and patient satisfaction.
- Cross-trained to enhance versatility and efficiency in both cooking and patient satisfaction roles.
Fresh Produce Associate
Dillons Grocery Store
Dodge City, KS
09.2022 - 04.2023
- Ensured all expired products were removed from shelves in a timely manner.
- Inspected incoming shipments of produce for quality assurance purposes.
- Tracked inventory levels and placed orders as needed for replenishment of supplies.
- Provided assistance with special requests from customers related to product availability or substitutions.
- Cleaned, sanitized, and organized work areas throughout the day.
- Organized and stocked shelves with fresh fruits and vegetables.
- Conducted pricing updates on a daily basis to ensure accuracy of shelf tags.
- Prepared various displays featuring seasonal fruits or vegetables that would attract customer attention.
- Adhered to food safety guidelines while preparing and packaging produce items for sale.
- Maintained cleanliness of the store, including the produce section.
- Demonstrated knowledge of nutritional value of various types of produce when answering customer inquiries.
- Monitored expiration dates on perishable goods and removed them as necessary.
- Maintained temperature logs to ensure optimal storage conditions for produce items.
- Greeted customers and provided excellent customer service.
Cook/Patient Satisfaction Ambassador
Centura Health
Dodge City, KS
05.2021 - 07.2022
- Supported catering operations to enhance meal delivery and patient satisfaction.c
- Prepared nutritious meals for patients, ensuring dietary requirements and preferences were met.
- Ensured kitchen cleanliness and organization to support food safety and operational efficiency.
- Adhered to dietary guidelines to promote patient well-being and satisfaction.
- Handled cash transactions efficiently and accurately.
- Performed deposit counts with precision to maintain financial integrity.
- Ensured the First In, First Out (FIFO) method was consistently applied to maintain food freshness and safety.
- Prepared patient trays, contributing to a streamlined meal distribution process.
- Executed timely delivery of patient trays, maintaining high standards of accuracy and service.
- Ensured high levels of customer service to hospital staff and patients, contributing to a supportive environment.
Cook
Caseys's General Stores
Dodge City, KS
09.2020 - 02.2021
- Managed food preparation and handling to ensure high-quality meal production.
- Processed customer payments, delivering prompt and precise service.
- Received and organized truck deliveries to ensure timely stocking of kitchen supplies.
- Ensured adherence to FIFO (First In, First Out) practices to guarantee the highest standards of food safety and quality.
- Enhanced team versatility by cross-training in multiple facility roles.
- Maintained high standards of food quality and presentation in a fast-paced kitchen environment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Asset Protection Associate
Walmart
Dodge City, KS
05.2019 - 09.2020
- Verified customer receipts to prevent theft.
- Collaborated with security teams to enhance asset protection protocols.
- Managed point-of-sale operations to maintain a secure and organized checkout environment.
- Managed merchandise stocking to support inventory control and product availability.
- Maintained inventory accuracy by implementing the First In, First Out (FIFO) system.
Cashier/Lead Cook/Assistant Manager in Training
Pilot Flying J Travel Center
Dodge City, KS
05.2015 - 07.2018
- Acquired essential management skills through structured training.
- Handled the processing of account invoices to ensure accuracy.
- Optimized inventory control and product rotation by adhering to FIFO (First In, First Out) principles.
- Provided excellent customer service while managing cash register operations.
- Processed cash transactions and deposits, maintaining strict adherence to financial protocols.
- Ensured a hygienic environment by performing regular cleaning duties.
- Coordinated the receipt and processing of truck deliveries, ensuring timely handling of merchandise and food orders.
- Managed food prep and handling, maintaining high standards of cleanliness and efficiency.
- Maintained high standards of food safety and hygiene through ServSafe certification.
- Designed and implemented innovative menu plans to meet customer preferences and seasonal trends.
- Managed cooking activities, ensuring adherence to recipes and food safety regulations.
- Ensured customer satisfaction through effective communication and problem-solving.
- Executed precise inventory counts to support efficient stock management.
- Facilitated the onboarding process for new employees, ensuring a smooth transition into their roles.
- Trained new employees on operational procedures and customer service standards.
- Instructed team members on proper food handling and safety protocols.
- Cross-trained in multiple roles to enhance team efficiency and service quality.
Shift Leader/Cashier
Hastings Entertainment Inc
Dodge City, KS
01.2014 - 03.2015
- Managed customer purchases and returns, maintaining a high level of service.
- Handled monetary transactions efficiently and accurately.
- Managed truck receiving processes, ensuring efficient unloading and proper documentation.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the store to ensure a welcoming environment for customers.
- Planned and hosted events, ensuring a seamless and enjoyable experience for guests.
- Handled online order processing with precision, maintaining high standards of customer satisfaction.
- Processed buyback transactions efficiently.
Education
High School Diploma -
DCHS
Dodge City, KS05-2006
Skills
- Cash Management
- Experienced with Microsoft Word
- Interview Facilitation
- Customer Service Management
- Operating Systems Knowledge
- Technical Problem Solving
- Facility Maintenance Experience
- Assistant Manager Development
- Food Preparation Experience
- Inventory Management
- Experienced in Microsoft Outlook Management
- Persuasive Writing Skills
- Point Of Sale Expertise
- Effective Shift Supervision
- Public relations
- Food Safety Management
- Food Safety Standards
- Experience in Store Operations
- Excel Proficiency
- Retail Operations Experience
Timeline
Cook/Patient Satisfaction Ambassador
HHS
04.2023 - Current
Fresh Produce Associate
Dillons Grocery Store
09.2022 - 04.2023
Cook/Patient Satisfaction Ambassador
Centura Health
05.2021 - 07.2022
Cook
Caseys's General Stores
09.2020 - 02.2021
Asset Protection Associate
Walmart
05.2019 - 09.2020
Cashier/Lead Cook/Assistant Manager in Training
Pilot Flying J Travel Center
05.2015 - 07.2018
Shift Leader/Cashier
Hastings Entertainment Inc
01.2014 - 03.2015
High School Diploma -
DCHS