Adriana Wagner
Amazon
Antioch,CA
1
Language
12
years of professional experience
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Admin for Homeowner Association position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Amazon Associate
2 Years 10 Months- Operated and maintained warehouse equipment to ensure efficient order fulfillment.
- Collaborated with team members to optimize inventory management processes.
- Monitored stock levels, identifying discrepancies and initiating corrective actions.
- Assisted in training new associates on safety protocols and operational procedures.
- Supported leadership in coordinating daily operations to meet productivity targets.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
Teacher's Assistant
1 Year 2 Months- Assisted teachers in lesson preparation and classroom management.
- Supported individual student learning needs through tailored instruction and guidance.
- Facilitated small group activities to enhance student engagement and participation.
- Collaborated with educators to develop instructional materials and resources.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Copied, organized and distributed classroom assignments or other paperwork.
Customer Service Representative
2 Years 2 Months- Resolved customer inquiries effectively, ensuring high satisfaction levels through active listening and problem-solving.
- Managed multi-channel communications, including phone, email, and chat support, enhancing customer engagement.
- Trained and mentored new team members on best practices and company policies to improve service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma
Skills
Willing to learn
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Excellent communication
Reliability
Critical thinking
Organizational skills
Order picking
Active listening
Effective communication
Adaptability and flexibility
Material handling
Physical strength and stamina
Decision-making
Relationship building
Safety procedures
Safety precautions
Documentation skills
Data entry
Task prioritization
Self motivation
Inventory organization
Professionalism
Product inspection
Interpersonal communication
Problem-solving aptitude
Written communication
Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Amazon Associate
Amazon
11.2023 - CurrentRead More
Teacher's Assistant
Antioch Unified School District
08.2022 - 10.2023Read More
Customer Service Representative
Rayley's
04.2014 - 06.2016Read More
Penn Foster Career School
High School Diploma
Read More
Amazon Warehouse Team Player Award
In April of 2024, we hd our usual morning goals and safety meeting. Once that was over, my manager, told everyone, we have a couple awards to give out. My manager gave me the, Amazon Warehouse Team Player award, which goes to the associate who shows that they're the best team player in terms of: productivity, safety, training new associates, dependability, communication, and helping out in any other department or area as needed.