Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriana Ward

Murrells Inlet

Summary

Dedicated professional with a proven track record at Walmart and Penn Mar Human Services, enhancing customer satisfaction and streamlining operations. Expert in customer service and adept at conflict resolution, significantly reducing queue times by improving checkout processes. Demonstrates reliability and exceptional problem-solving skills, fostering positive relationships and community among clients and staff.

Overview

10
10
years of professional experience

Work History

Customer Service Cashier

Walmart
06.2022 - Current

- Greet customers entering store and responded promptly to

customer needs.

- Work flexible schedule and extra shifts to meet business

needs.

- Open cash register for cash, check and credit card trans-

actions with excellent accuracy levels.

- Maintain balanced cash drawer, ensuring accurate accounting

at the end of each shift.

- Help customers complete purchases, locate items and join

rewards programs.

- Assist customers with inquires and provide exceptional service.

- Handle multiple payment methods securely, minimizing

discrepancies and potential losses.

- Enhance customer satisfaction by providing efficient and

accurate cash transactions.

- Contribute to store success by maintaining high standards of

cleanliness throughout the facility.

- Mentor new employees on cashier duties and best practices.

- Adapt quickly to new technologies implemented at POS

systems, ensuring seamless transition periods for both staff

and customers.

- Contribute to significant decrease in queue times by

streamlining checkout process


Residential Assistant

Penn Mar Human Services
10.2019 - 05.2022

. Facilitated conflict resolution between residents when

necessary, promoting a harmonious living environment for all

occupants.

. Contributed to staff meetings, sharing progress reports and

providing suggestions on potential operational improvements.

. Enhanced resident satisfaction by addressing concerns and

resolving issues in a timely manner.

. Logged and filed incident reports, detailing significant

occurrences during assigned shifts.

. Improved facility cleanliness by organizing and supervising

regular maintenance tasks.

. Promoted a sense of community among residents through the

planning and execution of social events and activities.

. Assessed potential safety hazards regularly throughout the

property grounds and initiated appropriate corrective measures

as needed.

. Aided residents in completing daily routines of care and

activities.

- Managed inventory of supplies needed for daily operations

within residential facility, ensuring availability when required.

- Promoted positive relations between residents and staff.

Customer Service Cashier

Burlington Coat Factory
06.2015 - 09.2019

- Job duties and responsibilities were the same as my current

role with Walmart.

Education

High School Diploma -

Spring Grove Area High School
Spring Grove, PA
06-2015

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Timeline

Customer Service Cashier

Walmart
06.2022 - Current

Residential Assistant

Penn Mar Human Services
10.2019 - 05.2022

Customer Service Cashier

Burlington Coat Factory
06.2015 - 09.2019

High School Diploma -

Spring Grove Area High School
Adriana Ward