Adriana Wilborn James
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.. I am also a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position.
Overview
10
10
years of professional experience
Work History
Commitment Analyst
BMO Bank N.A.
Brookfield, WI
09.2015 - Current
- Process standard requests, make updates to APMS system, request proper approval, communicate with multiple areas of the bank, maintain accurate information in systems, train new employees
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Default Specialist
BMO Bank N.A.
Brookfield, WI
10.2013 - 09.2015
- Participate in creation of bankruptcy court filing documents, collaborate with legal counsel, process bankruptcy dismissals and reconciliations, monitor collateral, answer incoming calls and correspondence, complete forms, abide by procedures and guidelines, train new employees, perform cost-saving analytics
- Improved loan recovery rates by diligently reviewing and analyzing borrower accounts.
- Reduced default risks for the company through effective management of troubled assets.
- Enhanced customer relations with proactive communication and timely resolution of account issues.
- Streamlined workflow processes, optimizing efficiency in handling delinquent accounts.
- Collaborated with legal teams to initiate foreclosure proceedings when necessary, protecting the company''s interests.
- Provided support to internal teams, ensuring accurate reporting and compliance with regulatory requirements.
- Managed a diverse portfolio of delinquent accounts, consistently achieving performance objectives in terms of collections and asset recovery.
- Assisted in the development of policies and procedures related to default prevention and intervention strategies, enhancing overall operational effectiveness.
Education
High School Diploma -
James Madison High School
Milwaukee, WIAssociate of Arts -
Concordia University Wisconsin
Mequon, WI12.2009
Skills
- Issue Identification
- Process Enhancement
- Workflow Analysis
- System Analysis
- Documentation and Reporting
- MS Excel
- Account Reconciliation
- Data Modeling
- Deadline Adherence
- Data Processing
- Data Research and Validation
- Team Collaboration and Leadership
Timeline
Commitment Analyst
BMO Bank N.A.
09.2015 - Current
Default Specialist
BMO Bank N.A.
10.2013 - 09.2015
High School Diploma -
James Madison High School
Associate of Arts -
Concordia University Wisconsin