Adriana Williams
Troy,NY
Summary
Dynamic and engaging professional with a proven track record of enhancing customer satisfaction and streamlining operations across roles at Market 32 and beyond. Excels in critical thinking and customer support, adept at fostering positive environments and resolving issues efficiently. Demonstrated ability to manage time effectively, ensuring fast and high-quality service.
Overview
4
4
years of professional experience
Work History
Barista
Market 32
10.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Teacher
Tsl Adventures
09.2023 - 04.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Customer Service Associate
Spirit Halloween Store
08.2022 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Childcare Assistant
TT's Daycare
07.2023 - 10.2023
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
Ice Cream Server
Friendly's Restaurant
03.2023 - 04.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
Fast Food Worker
McDonald's
02.2021 - 07.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Education
No Degree - Psychology
Siena College
Latham, NYHigh School Diploma -
Cohoes High School
Cohoes, NY06-2023
Skills
- Time management
- Classroom management
- Customer support
- Friendly
- Positive attitude and enthusiasm
- Friendly and outgoing
- Critical thinking
- Problem resolution
- Customer engagement
- Teamwork
- Fast and efficient service worker
- Attention to detail
- Customer complaint resolution
- Hygiene practices
- Behavior management
- Working under pressure
- Listening and comprehension
Timeline
Teacher
Tsl Adventures
09.2023 - 04.2024
Childcare Assistant
TT's Daycare
07.2023 - 10.2023
Ice Cream Server
Friendly's Restaurant
03.2023 - 04.2023
Barista
Market 32
10.2022 - Current
Customer Service Associate
Spirit Halloween Store
08.2022 - 11.2023
Fast Food Worker
McDonald's
02.2021 - 07.2021
No Degree - Psychology
Siena College
High School Diploma -
Cohoes High School