Adriana Wisdom
Safety Harbor,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining workflow processes, notably at State Farm. Expert in customer relations and workflow optimization, demonstrated through effective multitasking and exceptional communication. Achieved significant improvements in client service delivery by leveraging skills in data entry and software proficiency, ensuring operational excellence without exceeding a 55-word limit.
Overview
12
12
years of professional experience
Work History
Customer Service Representative Agent
State Farm
09.2019 - 08.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Junior Processor/Secretary
Private Plus Mortgage
10.2016 - 05.2018
- Supported loan officers by providing updates on application status, assisting in problem resolution.
- Ensured proper disclosure documentation was provided to applicants within mandated timeframes per regulations such as TRID guidelines.
- Minimized delays by proactively identifying potential issues and working closely with relevant parties for resolution.
- Accurately assessed applicant financial profiles to determine eligibility and credit risk.
- Expedited funding process by coordinating with title companies, attorneys, and escrow agents.
- Demonstrated attention to detail in evaluating income statements, tax returns, and other financial documents for completeness and accuracy.
Clerical/Front Office Manager
Blake Pediatric Dental Office
01.2010 - 04.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Bachelor of Science - Marketing
Florida State University
05.2016
Skills
Effective Multitasking
Workflow Optimization
Customer Service
Customer Relations
Data Entry
Exceptional communication
Skilled in [Software]
Timeline
Customer Service Representative Agent
State Farm
09.2019 - 08.2020
Junior Processor/Secretary
Private Plus Mortgage
10.2016 - 05.2018
Clerical/Front Office Manager
Blake Pediatric Dental Office
01.2010 - 04.2022
Bachelor of Science - Marketing
Florida State University