Adriana Worthey

• Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
• Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
• Monitored progress of new hires throughout their first year of employment.
• Identified areas for improvement within the current onboarding program.
• Collaborated with leadership teams on initiatives aimed at improving overall organizational performance through effective onboarding processes.
• Worked closely with human resources department to ensure compliance with company policies regarding hiring practices.
• Facilitated communication between managers and new employees throughout the onboarding process.
• Aided communication between candidate and hiring manager, reaching out to candidates directly.
• Oversaw necessary onboarding activities, addressing questions to speed up process.
• Coordinated with human resources to streamline hiring and onboarding processes.
• Tracked completion of mandatory training and compliance requirements for new employees.

Advanced in my role as a Bilingual Customer Service Representative and Promoted to Bilingual Senior Clerk within the Assessor's Office.

• Answered phones.
• Resolved customer complaints or escalated issues when appropriate to ensure customer satisfaction was met.
• Provided administrative support to senior staff members by completing assigned tasks in a timely manner.
• Performed data entry into internal database systems ensuring accuracy of information entered.
• Managed daily operations of the office, including filing and organizing documents, answering phones, and responding to customer inquiries.
• Adhered to strict confidentiality guidelines regarding sensitive information.
• Responded promptly to emails from both internal staff members and external customers seeking assistance.
• Ensured compliance with established policies, procedures and regulations.

Accepted full time position and gained experience in two distinct office locations. Which included Parks and Recreation as well as Youth Bureau.

• Monitored incoming emails from customers seeking support or advice.
• Provided warm greetings to customers upon their arrival at the office or when speaking over the phone.
• Resolved customer complaints and issues promptly and professionally.
• Consulted with customers regarding needs and addressed concerns.
• Sorted mail daily for distribution throughout the organization.
• Updated contact lists regularly with current employee information.
• Scheduled appointments for management team members.
• Assisted with scheduling meetings and appointments for the office staff.
• Greeted visitors and responded to inquiries in a professional manner.
• Ordered supplies and maintained an inventory of office equipment.
• Responded promptly to customer inquiries via email or phone.
• Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
• Provided support to other departments by completing clerical tasks as needed.
• Maintained confidentiality of sensitive data in accordance with company policies.
• Managed employee records including payroll information, attendance tracking, vacation time requests.
• Performed administrative duties such as photocopying, faxing documents and mailing packages.
• Provided administrative support to multiple departments within the organization.
• Organized and maintained filing systems, both paper and electronic.
• Developed forms and procedures to improve workflow efficiency.
• Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
• Answered incoming calls in a timely manner and directed them appropriately.
• Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.

After my internship ended, they loved my work ethic and asked me to return as an hourly office aide.

• Sorted mail daily for distribution throughout the organization.
• Updated contact lists regularly with current employee information.
• Greeted visitors and responded to inquiries in a professional manner.
• Responded promptly to customer inquiries via email or phone.
• Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
• Performed administrative duties such as photocopying, faxing documents and mailing packages.
• Answered incoming calls in a timely manner and directed them appropriately.
• Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.

• Hired as paid intern to perform basic office work in the Assessor's Office.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained positive working relationship with fellow staff and management.
• Provided support to office staff by performing general clerical duties such as filing, photocopying, scanning and faxing documents.
• Organized and maintained files, both paper and electronic.
• Greeted visitors in a professional manner, providing them with assistance as needed.
• Researched information related to projects or assignments as requested by management team members.
• Performed data entry tasks accurately and efficiently utilizing various software programs.
• Created labels, envelopes and packages for mailing purposes.
• Answered and directed incoming calls to appropriate personnel.
• Monitored mail distribution throughout the office making sure that materials arrived on time.
• Answered and directed phone calls to appropriate staff members.
• Conducted data entry tasks with a high level of accuracy and efficiency.
• Handled incoming and outgoing mail and packages, including preparation for shipping.
• Maintained filing systems, both electronic and physical, for easy document retrieval.
• Managed daily office operations and maintained a clean and efficient workspace.
• Developed organizational filing systems for confidential customer records and reports.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Answered telephones, directed calls, and took messages.