Adriana Zamora
Sunnyside
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Experienced in customer service, multitasking, and time management, dedicated to enhancing customer satisfaction and fostering positive relationships. Results-oriented with a commitment to achieving team success and delivering quality outcomes.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Supervisor
Food Universe Marketplace
Sunnyside
02.2014 - Current
- Supervised daily customer service operations and staff performance at Food Universe Marketplace.
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Handled escalated matters concerning difficult customers while maintaining a professional demeanor.
- Coordinated with internal teams on product development projects aimed at enhancing the user experience.
- Researched escalated customer complaints and worked with other departments to resolve issues quickly and efficiently.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Explained benefits and advantages of different product and service offerings to customers.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Interpreted and explained work procedures and policies to brief staff.
- Recruited, interviewed and selected employees to fill vacant roles.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Computed balances, totals or commissions to support accounting team.
- Serve as the first point of contact for cashier support (overrides, refunds, and technical issues).
- Monitor checkout lanes to minimize wait times and maintain efficiency.
- Ensure compliance with store policies regarding cash handling, refunds, and discounts.
- Relay updates, promotions, and procedural changes to team members.
- Coordinate with other departments to ensure customers receive accurate information and assistance.
- Count, verify, and distribute vendor payments in accordance with company policies.
- Balance and reconcile registers during both opening and closing procedures.
Event Food Service Associate
Be A Guest At Your Own Party LLC
Old Bridge
09.2022 - Current
- Assisted in setup of food stations for events and gatherings.
- Ensured adherence to food safety guidelines for safe food handling.
- Provided timely customer service by addressing guest inquiries.
- Managed inventory and stocked supplies for efficient kitchen operations.
- Restocked napkins, plates, silverware, beverages, and condiments promptly.
- Supported preparation of food items including salads, sandwiches, and desserts.
- Prepared beverages such as coffee, tea, juice, and soda upon request.
- Maintained cleanliness of work areas, including floors and equipment.
Education
GED -
Elmcor Youth & Adult Activities, Inc.
107-20 Northern Blvd, Corona,NY 1136806-2014
Skills
- Customer service and support
- Inventory management
- Staff supervision and training
- Complaint resolution
- Operational efficiency
- Team coordination
- Communication skills
- Time management
- Problem solving
- Leadership abilities
- Attention to detail
- Reliability and punctuality
- Efficient multitasking
- Conflict resolution
- Cash handling proficiency
- Organizational growth strategies
- Quality control monitoring
- Restocking and stocking skills
- Basic math proficiency
- Workstation setup expertise
- Positive attitude and energy
- Cross-functional teamwork
- Diversity engagement skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Event Food Service Associate
Be A Guest At Your Own Party LLC
09.2022 - Current
Senior Customer Service Supervisor
Food Universe Marketplace
02.2014 - Current
GED -
Elmcor Youth & Adult Activities, Inc.