Adriana Zdionica

* provided growth to new department, successfully documented from 100 patients to 750+ patients within six months

* managed the accounts of 750+ patients with Biologic conditions including dose dates, renewal applications, adverse events forms, medical contraindications, etc.

* coordinated with Biologic manufacturers to activate copay reduction, patient cost assistance, sample inventory, etc.

* negotiated with insurance companies to process prior authorizations, appeals, additional copay assistance, etc.

* tracking of all medications, ICD-10 codes, NPI numbers, and other variables on programs such as EMA, Microsoft Word, Microsoft Excel, etc.

* handled all clerical duties including reception, answering multi-line phones, setting appointments, etc.

* tended to all treatment duties for the infrared heat bodywrap, ionic foot detox, colon hydrotherapy, etc.

* managed the accounts of patients based on goal: pain management, weight loss, detox, etc.

* oversaw the hiring and training process, as well as payroll and commission, for any trainee pay after hire

* worked to continuously meet monthly quotas and increase salon business through effective sales, service, and operations policies