Adriana Zepeda
Fresno,CA
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Independence Environmental Services
04.2022 - 10.2025
- Fostered strong relationships with key accounts, driving 20% revenue growth.
- Conducted regular account reviews and hazardous waste assessments to ensure compliance.
- Served as reliable point of contact for clients, vendors, and internal staff, facilitating collaboration.
Territory Manager - Sales and Service
Safety-Kleen Systems, Inc., A Clean Harbors
09.2015 - 03.2022
- Cultivated strong relationships to enhance loyalty within assigned territory.
- Streamlined hazardous waste disposal processes, increasing efficiency and reducing contamination risks.
- Assisted with dispatching and routing twelve fleet vehicles to optimize operations.
Executive Administrative Assistant
Lloyd Hovland Co.
09.2012 - 08.2015
- Coordinated executive calendars, scheduling meetings and managing home-show event arrangements for optimal efficiency.
- Provided exceptional customer service, addressing inquiries to foster repeat business.
- Collaborated with marketing and sales teams to drive business growth.
Education
High School Diploma -
Cesar Chavez School
Fresno, CASkills
- Customer account management
- Relationship building
- Sales oversight
- Operations management
- Team collaboration
- Deadline management
Accomplishments
Managed over 400 accounts in Central Valley region, ensuring client satisfaction and retention. Coordinated cross-functional teams to successfully complete more than 100 projects. Leveraged 10 years of customer service experience to enhance team performance.
Certification
- DOT/HAZ, EPA, OSHA, Clean Harbors & IES.
- Certified First Aid/AED/CPR, Red Cross.
Languages
Spanish
Native or Bilingual
Timeline
Customer Success Manager
Independence Environmental Services
04.2022 - 10.2025
Territory Manager - Sales and Service
Safety-Kleen Systems, Inc., A Clean Harbors
09.2015 - 03.2022
Executive Administrative Assistant
Lloyd Hovland Co.
09.2012 - 08.2015
High School Diploma -
Cesar Chavez School
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