Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana Cordelia Gutierrez

Fort Worth

Summary

Dedicated professional with a strong background in customer relationship management and process optimization. Proven ability to enhance team performance and efficiently organize tasks to achieve service goals.

Overview

42
42
years of professional experience

Work History

Assembler

Amazon
Fort Worth
08.2021 - 02.2022
  • Updated and maintained databases with current information.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

House Cleaner/Office Cleaner

Lepri BJJ Raleigh
Raleigh,NC
10.2015 - 05.2020
  • Maintained supplies such as paper towels, toilet tissue, soaps.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Emptied wastebaskets and replaced liners.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Disinfected kitchen utensils like cutting boards and knives after use.
  • Organized closets according to customer specifications.
  • Removed lint from carpets using a vacuum cleaner attachment.
  • Washed windows inside and outside as needed.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Laundered sheets and other bedding, made beds and fluffed pillows.

Personal Babysitter

Lepri BJJ Raleigh
Raleigh,NC
10.2015 - 05.2020
  • Engaged with the children in creative play, music, singing, art projects.
  • Assisted with potty training when applicable.
  • Provided in-home care for children of varying ages, including infants.
  • Supervised outdoor playtime in parks or playgrounds.
  • Performed light housekeeping duties such as laundry and tidying up play areas.
  • Assisted with bedtime routines such as bathing and dressing for sleep time.
  • Organized age-appropriate activities such as arts and crafts, reading stories, playing games.
  • Taught basic skills such as personal hygiene and social manners.
  • Read books to promote language development.

Manger/Clinical Dietetic Technician

Diet Center of Laredo
Laredo
01.2009 - 12.2010
  • Cashier, Weight Control, Merchandiser, Monitoring, and recording weight.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Implemented process improvements, resultingin an increase in operational efficiency.

Store Manager

Stripes Gas Station
Laredo
03.2008 - 03.2009
  • Store Manager, Assistant Manager, Oversee Restaurant Kitchen, Inventory, Merchandising, Analyzed Financial Report, Bookkeeping, Daily Deposit, Oversee Operations, including Scheduling, Hiring, and Supervising Employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints in a timely manner.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Recruited, trained and supervised new employees.
  • Planned special promotions or discounts based on market trends.
  • Prepared monthly reports on sales figures, expenses, profits.

Assistant Store Manager

Walmart
Laredo/Eagle Pass
06.2003 - 11.2008
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Provided training to new employees on company policies and procedures.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Trained new employees on store policies, procedures and customer service standards.

Forklift Operator

Wal-Mart Supercenter
Laredo
05.2003 - 11.2008
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Loaded pallets onto trailers for shipment.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.

Photo Lab Manager

Wal-Mart Supercenter
Laredo
09.2003 - 01.2005
  • Collaborated with marketing team to create campaigns aimed at increasing sales at the photo lab.
  • Trained new hires on proper use of equipment and safety protocols.
  • Ensured compliance with all relevant regulations related to operating a photo lab.
  • Monitored inventory of supplies for the photo lab and placed orders when necessary.
  • Optimized workflow processes to increase efficiency within the lab environment.
  • Managed a team of 5-7 employees in the photo lab and provided guidance on job duties.
  • Created and implemented procedures to ensure consistent quality in all photos produced by the lab.
  • Recruited, interviewed, and hired new staff members when needed.
  • Trained new staff members on how to use the equipment and software used in the lab.
  • Performed daily maintenance checks on equipment to ensure proper functioning of all machines.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Manager

HEB Grocery Store
Laredo
01.1990 - 09.2003
  • Managed customer service inquiries and complaints in a timely manner.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Implemented quality control measures to uphold company standards.
  • Analyzed business performance data and forecasted business results for upper management.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Bookkeeper

HEB Grocery Store
Laredo
01.1990 - 12.1992
  • Ensured accuracy in all accounting entries and records.
  • Generated invoices for clients and tracked payments received from customers.
  • Processed accounts payable and receivable transactions.
  • Performed account analysis as required by management.
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Performed month-end closing activities.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

Grocery Store Owner

La Loma stop and shop
San ygnacio
01.1986 - 01.1989
  • Analyzed inventory levels and ordered stock to ensure availability of items for customers.
  • Maintained accurate records of employee time cards, payroll information, product orders, invoices, and other data related to store operations.
  • Ensured proper maintenance of equipment used in daily operations such as refrigerators or scales.
  • Managed financial activities such as budgeting, forecasting, cash flow management, and accounting.
  • Supervised day-to-day operations of the grocery store, including stocking shelves, hiring and training staff, and resolving customer complaints.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Managed sales presentations to promote product and brand benefits.
  • Set pricing structures according to market analytics and emerging trends.
  • Developed and implemented successful sales strategies to meet business goals.

Subject Teacher

Blessed Sacrament Catholic Church
Laredo
09.1985 - 01.1986
  • Assessed student performance by conducting tests and evaluating results.
  • Developed lesson plans and activities to meet the needs of all students in a diverse classroom setting.
  • Conducted individual and group tutoring sessions with struggling students.

Daycare Teacher

La Petite Academy Inc.
Houston
03.1980 - 08.1985
  • Collaborated with colleagues to brainstorm ideas for classroom activities.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Supervised children during meal times, playtime, and other activities.
  • Managed record keeping duties such as attendance records and daily reports of individual child activities.
  • Developed lesson plans and activities to engage children in learning.
  • Adapted teaching methods based on individual student needs.
  • Encouraged creativity through art projects and storytelling.
  • Ensured safety of all children by monitoring playground equipment use.
  • Maintained supplies inventory for the classroom including art materials and books.
  • Administered medication according to doctor's orders when needed.
  • Taught basic language skills including reading readiness, phonics, writing.
  • Created a positive, nurturing environment for young students.

Sales Associate

Foley's Department Store
Houston
02.1980 - 08.1984
  • Conducted inventories on a regular basis to track stock levels.
  • Processed transactions using a point-of-sale system.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Attended weekly team meetings to review performance goals and objectives.
  • Handled customer complaints in a professional manner.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Education

High School Diploma -

Wake Technical Community College
Raleigh, NC
01-2015

International School of Cosmetology
Laredo, TX
01-2005

Photo Lab Specialist

Dallas School of Photo Lab
Laredo, TX
01-1992

Accounting I And II

Vocation School of Laredo
Laredo, TX
05-1981

Skills

  • Product testing
  • Inventory management
  • Customer relationship management
  • Process optimization
  • Problem solving
  • Time management
  • Workplace safety
  • Equipment operation
  • Background in shipping and receiving
  • Critical thinking
  • Production scheduling
  • Equipment troubleshooting
  • Machine operation
  • Safety management
  • Effective communication
  • Equipment maintenance

Languages

English
Professional
Spanish
Professional

Timeline

Assembler

Amazon
08.2021 - 02.2022

House Cleaner/Office Cleaner

Lepri BJJ Raleigh
10.2015 - 05.2020

Personal Babysitter

Lepri BJJ Raleigh
10.2015 - 05.2020

Manger/Clinical Dietetic Technician

Diet Center of Laredo
01.2009 - 12.2010

Store Manager

Stripes Gas Station
03.2008 - 03.2009

Photo Lab Manager

Wal-Mart Supercenter
09.2003 - 01.2005

Assistant Store Manager

Walmart
06.2003 - 11.2008

Forklift Operator

Wal-Mart Supercenter
05.2003 - 11.2008

Assistant Manager

HEB Grocery Store
01.1990 - 09.2003

Bookkeeper

HEB Grocery Store
01.1990 - 12.1992

Grocery Store Owner

La Loma stop and shop
01.1986 - 01.1989

Subject Teacher

Blessed Sacrament Catholic Church
09.1985 - 01.1986

Daycare Teacher

La Petite Academy Inc.
03.1980 - 08.1985

Sales Associate

Foley's Department Store
02.1980 - 08.1984

High School Diploma -

Wake Technical Community College

International School of Cosmetology

Photo Lab Specialist

Dallas School of Photo Lab

Accounting I And II

Vocation School of Laredo

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