Adriana De La Sancha
Norwalk,CA
Summary
Reliable and high-energy Shift Lead with over 3 years of retail experience & 2 years of leadership experience. Motivational leader who successfully communicates duties and tasks to meet company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets. Dedicated to providing a high standard of service and creating warm and welcoming environment for customers and fellow employees. Familiar with pharmacy protocols and holding an active Pharmacy Technician license, for processing and filling prescriptions to provide additional support in the pharmacy as needed. Conversational Spanish skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead/Key Holder
Walgreens
06.2023 - Current
- Complete store opening and closing procedures and balance tills. Generating of sales reports and identifying discrepancies.
- Keep employees operating productively and working on task to meet business and customer needs.
- Performs large bill drops as needed and assists in prevention of accepting counterfeit bills during money wiring services and debit reloads.
- Trained and mentored 3 new employees to maximize team performance as of December of 2023.
- Prepares shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolves customer complaints and issues and offers thoughtful solutions to maintain customer satisfaction.
- Enforces company policies and regulations with employees.
- Perform weekly price changes, markdowns, and put up weekly and monthly signage throughout the store.
- Complete store resets and planograms as needed. (Cosmetics and OTC departments included)
- Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Inventory materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Complete cash and credit card transactions accurately using POS software.
- Manage inventory and ordered supplies to keep location well stocked with necessary supplies in various departments.
- Performs inventory control, such as counting, and stocking merchandise.
- Greets customers and directs to requested products.
- Prepares returned items for shipment by boxing and labeling each box. (Includes Fedex shipments)
- Use of handheld device for daily duties.
- Helps customers locate desired items and transfer oversized items to vehicles.
- Picks and packs online/curbside order items.
- Stocks designated items on shelves, end caps and displays.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Uses Epson and Fuji printers for canvas and metal prints and matte boards to print, assemble and mount specialized photo orders.
- Accept and complete in-person and online orders for photographs and photo merchandise.
- Manage photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Take and process customer passport photos in compliance with federal regulations.
- Update tags, displays and signage for special promotions.
Clinic Account Manager
SpotRx Pharmacy/MedAvail
04.2022 - 01.2023
- Build and strengthen long-lasting patient and clinic staff relationships based on accurate handling of prescription medication and patient accounts.
- Reinvent team interaction with prospective patients by developing innovative and creative sales pitch.
- Team with physicians, specialists and health care providers to provide well-rounded care for pharmaceutical care and course of action.
- Deliver engaging and polished presentations to highlight products to various new clinic clients to draw favorable competitor comparisons.
- Exceeded sales goals and market competitions through effective execution of product and ensured its delivery to patients.
- Increased sales by 10% within first quarter.
- Mentor new hires, resulting in stronger staff development and increased productivity.
- Track clients progress in SalesForce and adapted plans to maintain progress.
- Adhere to company policies and scripts to consistently achieve call-time and quality standards.
- Deliver exceptional customer service to every patient by showcasing extensive knowledge of products and services and creating welcoming, positive experiences over the phone.
- Resolve issues and concerns with products, third-party billing, or services to help with retention and drive sales.
- Communicate with patients to collect information about prescriptions and medical conditions to arrange consultations with pharmacists.
- Restock automated medication dispensing equipment.
- Order medicines daily to replenish stock and increase inventory in anticipation of need.
- Use EnterpriseRx pharmacy software system to accurately and efficiently execute prescription data entry.
- Maintain proper drug storage procedures, registries, and records for controlled drugs.
- Collect co-payments from patients.
- Set up and modified patient profiles in EnterpriseRx to include current information such as medications and insurance details.
- Communicate with prescribers to verify medication dosages, refill authorizations and patient information.
- Organize promotional events in collaboration with clinic to boost product sales and leverage bilingual communication skills to acquire new account holders.
- Arrange and attend both virtual and face-to-face meetings to discuss personal progress with supervisors and upper clinic management using Excel Spreadsheets and FastField software to showcase quarterly progress.
Sales Associate Shift Supervisor
CVS Pharmacy
07.2020 - 04.2022
- Supervise sales team stepping in to support employees and deliver smooth shopping experience for customers and productive environment for colleagues.
- Ring up transactions through point-of-sale systems and promote memberships to customers to drive company sales. Includes alcohol and tobacco transactions abiding by state selling laws and ID verification.
- Handle customer relations issues, enabling quick resolution and customer satisfaction.
- Open and close store successfully following appropriate procedures.
- Prepare registers for front store and pharmacy. Includes balancing cash drawer for cash-accepting self-checkout.
- Handle money deposits as well as cash drops.
- Building planograms and attaching correct promotional signage.
- Assisting in photo department as needed.
- Maintain relationships with customers and foster new ones by identifying needs and offering appropriate services.
- Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals in cosmetics department.
- Manage order cycle in cosmetics department to enhance accuracy of inventory and maintain sustainability and customer satisfaction.
- Exercised leadership capabilities by successfully motivating and inspiring others
- Proved successful working within tight deadlines in fast-paced environment
- Developed and maintained courteous and effective working relationships
- Trains newly hired employees.
- Delegates tasks to fellow coworkers to promote smooth workflow and maintenance of basic retail operations.
- Increased membership sales by 30% within first year of employment.
- Processes damaged merchandise through company systems in order to enable proper handling and disposal of hazardous waste in compliance with state laws.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Receive and process incoming store merchandise and returns.
- Assist in maintaining cleanliness of store.
- Worked flexible hours across morning, night, overnight, weekend and holiday shifts
Pharmacy Technician Supervisor Rx
CVS Pharmacy
07.2020 - 04.2022
- Fills prescriptions with increased efficiency and accuracy to ensure proper dispensing of all medications to patients.
- Process prescriptions and behind-the-counter-sales through point-of-sale systems both via pharmacy and drive-thru registers while adhering to state and federal laws when ringing up controlled drugs.
- Performs COVID-19 drive-thru testing by guiding people through testing procedures to enable accurate results.
- Stocks, labels and inventories medication to keep accurate records.
- Review and verify patient information and insurance provider information.
- Solves patient problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consults with insurance company representatives to complete claims processing, third-party billing, and resolve concerns and adjust payments.
- Maintain proper drug storage procedures, and records for controlled drugs.
- Communicate with prescribers to verify medication dosages, refill authorizations and patient information when typing prescriptions.
- Prepares prescriptions for delivery through USPS.
- Trains newly hired pharmacy technicians in order to establish smooth transitioning into pharmacy setting.
- Collaborate with pharmacists and pharmacy managers to maintain daily operations.
- Organizes prescription waiting bins, removes trash and straightens counters to keep pharmacy area clean and neat, and to ensure HIPAA compliance.
- Increased patient satisfaction by 27% during first year of employment by implementing customer service tactics to increase overall pharmacy patient satisfaction score.
Education
Associate of Applied Science - Diagnostic Medical Sonography
National Polytechnic College
Los Angeles, CA04.2025
High School Diploma -
Norwalk High School
Norwalk, CA06.2020
Skills
- Customer Service
- Fluent in Spanish
- Team Leadership
- Customer Inquiries and Needs Assessments
- Start/End-Of-Shift Functions
- Money/Deposit Handling (including cash counting machine)
- Task Delegation
- Interpersonal Skills
- Ability to Work in a Team
- Clear Verbal and Written Communication
- Problem Resolution
- Stocking and Replenishing
- Receiving Store Merchandise
- POS Systems Operations
- Refunds and Exchanges
- Large Bill Drops
- Inventory Counting
- Promotional Signage (generating and placement)
- Safety Protocols Knowledge
- Store Policy Adherence
- Damaged/Expired Inventory Control
- Planograms
- Photo Department Duties
- Light Housekeeping/Facing
- Training Assistance
- Store Inventory Ordering
- Third Party Mailing Services (UPS/Fedex)
- Bailer/Trash Compactor Operation
- Dosage Calculation
- Labeling Prescriptions
- Insurance Claim Processing Software
- Typing Medication Labels
- Payment Processing
- HIPAA Guidelines
- Dispensing Medications
Certification
- Pharmacy Technician License (Active)
Timeline
Shift Lead/Key Holder
Walgreens
06.2023 - Current
Clinic Account Manager
SpotRx Pharmacy/MedAvail
04.2022 - 01.2023
Sales Associate Shift Supervisor
CVS Pharmacy
07.2020 - 04.2022
Pharmacy Technician Supervisor Rx
CVS Pharmacy
07.2020 - 04.2022
Associate of Applied Science - Diagnostic Medical Sonography
National Polytechnic College
High School Diploma -
Norwalk High School