Adriana E Martinez
Jersey City
Summary
Dynamic Concierge Director with a proven track record at NFC, excelling in leadership and operational management. Expert in enhancing customer satisfaction through personalized service and effective conflict resolution. Bilingual in English and Spanish.Proficient in Microsoft Office.
Overview
12
12
years of professional experience
Work History
Concierge Director
NFC
Harrison
08.2020 - 03.2025
- Strategic Leadership: Oversee and manage concierge operations across the Northeast region, ensuring high service standards and operational efficiency.
- Talent Development: Implement training and mentorship programs to onboard new employees, and develop future leaders within the organization.
- Operational Optimization: Manage scheduling, payroll, and logistics to maximize team productivity.
- Customer Experience Management: Handle resident service requests with a personalized and professional approach, ensuring top-tier satisfaction.
- Security & Maintenance Oversight: Coordinate cleaning services, maintenance scheduling, and security monitoring to ensure residents’ safety and comfort.
- Digital Strategy: Utilize social media platforms to enhance resident engagement and improve service communication.
Concierge
NFC
Jersey City
12.2015 - 01.2020
- Personalized Service: Provided top-tier front-desk assistance, responding to resident needs with efficiency and courtesy.
- Multitasking & Coordination: Managed deliveries, security operations, and maintenance requests to ensure seamless operations.
- Problem Resolution: Effectively handled complaints and unexpected situations, maintaining a high level of customer satisfaction.
- Thriving Under Pressure: Adapted to high-volume service demands, ensuring excellence in a fast-paced environment.
- Promoted to Director in 2020
Assistant Store Manager
Family Dollar
Jersey City
07.2013 - 12.2015
- Operational Management: Supervised daily store operations, including inventory control, sales targets, and customer service.
- Team Leadership: Recruited, trained, and supervised employees to enhance store performance and service quality.
- Social Media Management: Developed and executed digital marketing strategies to boost customer engagement and sales.
- Customer Service Excellence: Addressed customer concerns with efficiency, ensuring retention and satisfaction.
- Collaboration & Adaptability: Worked effectively across departments to maintain smooth store operations.
Education
High School Diploma -
James J. Ferris High School
35 Colgate St Jersey City Nj , 0730606-2013
Skills
- Leadership and team development – strong ability to mentor and train employees to enhance organizational performance
- High-level customer service – dedicated to providing personalized service and resolving issues efficiently
- Ability to work under pressure – thrives in fast-paced and high-demand environments
- Social media management – experienced in leveraging digital platforms to enhance communication and engagement
- Bilingual: English and Spanish – effective communicator in diverse and multicultural environments
- Operations and organizational management – skilled in planning and executing strategies for optimal efficiency
- Conflict resolution and decision making – experienced in handling complex situations with a solution-focused approach
- Microsoft Office Suite (Word, Excel) – Proficient in utilizing technology to improve workflow and efficiency
Why Hire Me?
- I am a dedicated professional committed to excellence, innovation, and leadership. My expertise in operations management, customer service, team leadership, and social media makes me an ideal candidate for organizations seeking to optimize performance and strengthen market presence. My ability to work under pressure, adapt to various challenges, and foster team growth allows me to bring immediate and long-term value to any company.
- I am eager to take on new challenges and contribute to the success of your organization. I look forward to the opportunity to discuss how my skills and experience can benefit your team!
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Concierge Director
NFC
08.2020 - 03.2025
Concierge
NFC
12.2015 - 01.2020
Assistant Store Manager
Family Dollar
07.2013 - 12.2015
High School Diploma -
James J. Ferris High School
Similar Profiles
Erica OrtizErica Ortiz
Delivery Driver at NFCDelivery Driver at NFC
Shannon SawyerrShannon Sawyerr
Concierge Supervisor at NFCConcierge Supervisor at NFC
George GravesGeorge Graves
Concierge Agent at NFC Amenity ManagementConcierge Agent at NFC Amenity Management
Sonia BrahmachariSonia Brahmachari
Senior Customer Success at SAP Labs IndiaSenior Customer Success at SAP Labs India
Sharon ZhangSharon Zhang
Assistant Manager at EXL Service, LLCAssistant Manager at EXL Service, LLC