Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Languages
Timeline
Generic

ADRIANA HERNANDEZ

Ramona,CA

Summary

Adept in bilingual communications and warehouse operations, I significantly improved efficiency at Aztec Washer Co. by innovating inventory processes and enhancing team performance through effective training and leadership. My background with Costco Wholesale underscores my strong organizational skills and dedication to exceptional customer service. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ASSISTANT WAREHOUSE MANAGER

AZTEC WASHER CO.
03.2021 - 09.2024
  • Monitored stock levels and placed orders as necessary to replenish supplies.
  • Collaborated with other departments such as sales, purchasing and logistics on operational matters.
  • Coordinated daily activities of staff members by assigning tasks, monitoring progress, providing guidance and support when needed.
  • Organized stock rotation, storage and retrieval systems to optimize space utilization.
  • Resolved customer complaints related to shipping errors or delays in deliveries.
  • Maintained accurate records of all goods received, stored, dispatched or disposed of.
  • Assisted with training new personnel on proper handling techniques for fragile items and hazardous materials.
  • Identified areas for improvement in the warehouse and presented solutions to management.
  • Established policies and procedures for receiving, storing, issuing and disposing of material items.
  • Provided feedback on process improvements that would increase efficiency and reduce cost associated with warehousing activities.
  • Ensured compliance with health and safety regulations and monitored staff performance accordingly.
  • Managed and directed daily activities of production and operations.
  • Maintained security of warehouse and grounds to protect company assets.
  • Guided loading and unloading of goods, maintaining safety standards at all times.
  • Evaluated employee performance, motivating and disciplining staff when necessary.
  • Coordinated warehouse activities, records control, and purchasing.
  • Directed inbound and outbound transportation operations, warehouse activities, safety performance, and logistics quality management.
  • Operated pallet jacks safely when transporting large loads through tight spaces within the facility.
  • Participated in continuous improvement initiatives aimed at increasing efficiency of warehouse operations.
  • Operated a variety of powered industrial trucks, including stand-up and sit-down forklifts, to transport product throughout the warehouse.
  • Provided support during peak seasons by working extended hours as required by business needs.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

MORNING STOCKER SEASONAL

COSTCO WHOLESALE
10.2020 - 01.2021
  • Accurately tracked incoming shipments of products for proper restocking of shelves.
  • Demonstrated strong organizational skills to properly arrange products on shelves in an orderly fashion.
  • Maintained a clean, safe, and organized work environment by regularly tidying the store area.
  • Exhibited time-management skills while efficiently completing tasks within assigned deadlines.
  • Provided excellent customer service by quickly and accurately stocking shelves with merchandise.
  • Utilized effective communication skills to collaborate with team members and management.
  • Provided assistance to customers with locating items.
  • Complied with all company policies and procedures.

HOUSE CLEANER

RUTH'S HOUSEKEEPING
07.2016 - 09.2020
  • Demonstrated ability to clean and maintain all areas of a home, including bedrooms, bathrooms, living rooms, and kitchens.
  • Wiped down windows and mirrors with glass cleaner.
  • Washed tub and shower basins and cleaned shower curtains.
  • Proficient in using various cleaning materials and tools such as vacuums, mops, brooms, dusters and cloths.
  • Experienced in wiping windowsills, door frames and baseboards clean.
  • Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins.
  • Ensured adherence to quality expectations and standards.
  • Straightened desk items, furniture, and appliances.
  • Cleaned laundry rooms by removing lint from dryer traps and sweeping and mopping floors.
  • Skilled at removing cobwebs from walls, fixtures and ceilings.
  • Notified supervisors of damaged equipment and hazardous conditions in rooms and lobby areas.
  • Laundered and changed bedding, towels, and linens in accordance with hotel policies.
  • Respected guest property and privacy by changing cleaning schedules and returning misplaced items.
  • Carried out deep cleans in kitchens including ovens and fridges.

RECEPTIONIST

MING'S UPHOLSTERY
05.2018 - 12.2019
  • Greeted guests and employees, delivering friendly service in interactions.
  • Handled cash and credit card payments with accuracy.
  • Answered phones professionally in accordance with organizational protocols.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner.
  • Assisted with administrative tasks such as filing documents, copying materials.
  • Displayed pleasant and professional voice and demeanor, positively representing organization.
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Answered questions about organization and provided callers with address, directions, and other information.
  • Ensured reception area was clean at all times and stocked with necessary supplies.
  • Transmitted information and documents to customers via computer and mail.
  • Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.

Education

No Degree -

PALOMAR COLLEGE
San Marcos, CA
01-2018

High School Diploma -

RAMONA HIGH SCHOOL
Ramona, CA
01-2018

Skills

  • Bilingual
  • Adaptability
  • Communications
  • Creative thinking
  • Teamwork
  • Decision making
  • Customer Service
  • Employee Relations
  • Cleaning Experience
  • Stocking
  • Organizational Skills
  • Warehouse Operations
  • Workplace Safety
  • Shipping and receiving
  • Record keeping
  • Problem-solving
  • Staff supervision
  • Training and development
  • Team leadership
  • Inventory management
  • Organizational skills
  • Proficient in Sage
  • Data Entry

Certification

  • Driver's License
  • Forklift License

Assessments

  • Attention to Detail, Proficient, 2020-02-01, Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Verbal Communication, Highly Proficient, 2020-02-01, Speaking clearly, correctly, and concisely.
  • Customer Focus & Orientation, Proficient, 2020-03-01, Responding to customer situations with sensitivity.
  • Mechanical Skills: Monitoring, Familiar, 2020-02-01, Monitoring machine indicators to determine appropriate functioning.
  • Attention to Detail, Proficient, 2021-01-01, Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Basic Maintenance and Repair, Proficient, 2021-01-01, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.
  • Filing & Organization, Proficient, 2021-01-01, Arranging and managing information or materials using a set of rules.

Personal Information

Driving License: Yes

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

ASSISTANT WAREHOUSE MANAGER

AZTEC WASHER CO.
03.2021 - 09.2024

MORNING STOCKER SEASONAL

COSTCO WHOLESALE
10.2020 - 01.2021

RECEPTIONIST

MING'S UPHOLSTERY
05.2018 - 12.2019

HOUSE CLEANER

RUTH'S HOUSEKEEPING
07.2016 - 09.2020

No Degree -

PALOMAR COLLEGE

High School Diploma -

RAMONA HIGH SCHOOL

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