Hi, I’m
Adriana Janeth Narvaez Serna.
Businness accounting manager
Garfield,NJ
Summary
Adept at driving growth and enhancing client satisfaction, I leveraged data-driven decision-making and exceptional customer service at Inversions and Projects FA to surpass sales targets and cultivate lasting relationships. My expertise in digital sales and talent for team leadership have consistently resulted in significant business expansions and a high client retention rate.
Overview
21
years of professional experience
23
years of post-secondary education
Work History
Inversions and Projects FA
Manager of Business Development and Sales
03.2019 - 08.2021
Job overview
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
- Generated detailed reports on sales performance metrics for senior management review, enabling informed decision-making regarding future strategies.
- Coordinated with technical teams to ensure seamless product delivery and after-sales support, leading to increased customer retention rates.
- Identified potential partnerships with complementary businesses that resulted in successful co-marketing initiatives driving additional leads.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Unitprofessional
Account Manager
01.2012 - 11.2019
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
Central De Operations Gn
Accountant
07.2000 - 09.2010
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
Medios Logistics
Manager
02.2005 - 06.2012
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Skills
- Social media marketing
- Sales presentations
- Competitive analysis
- Data-driven decision making
- Customer service
- Business objective analysis
- Sales reporting
- Customer order management
- Inventory management
- Business analytics
- Marketing strategy development
- Account management
- Staff training and development
- Digital sales
Education
Upet Colombian
High School Diploma
02.1991 - 05.2001
Eafit Columbia.
Bachelor Of Accounting
02.2008 - 09.2013
Isaza Cadavid
Associate Of Business Administration
01.2012 - 11.2015
Uniamaricana
Marketing
02.2015 - 12.2017
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Manager of Business Development and Sales
Inversions and Projects FA
03.2019 - 08.2021
Uniamaricana
Marketing
02.2015 - 12.2017
Account Manager
Unitprofessional
01.2012 - 11.2019
Isaza Cadavid
Associate Of Business Administration
01.2012 - 11.2015
Eafit
Bachelor Of Accounting
02.2008 - 09.2013
Manager
Medios Logistics
02.2005 - 06.2012
Accountant
Central De Operations Gn
07.2000 - 09.2010
Upet
High School Diploma
02.1991 - 05.2001
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