Adriana Lisette Cruz
Baldwin Park,CA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Substitute Clerk / Community Liaison /Desk Receptionist
Baldwin Park Unified School District
08.2024 - Current
- Collaborated across multiple departments assisting with special projects ultimately contributing towards organizational goals.
- Organized events such as meetings, student store, and workshops, ensuring smooth execution of all logistics involved.
- Handled incoming calls professionally, directing callers to appropriate personnel or providing relevant information as needed.
- Reduced errors in data entry by meticulously reviewing and verifying information before inputting into the system.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Strengthened community partnerships by organizing and attending collaborative events.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
- Facilitated a positive school climate by greeting students, staff, and visitors warmly, creating an atmosphere of support and acceptance.
- Managed sensitive information discreetly while adhering strictly to privacy policies and guidelines related to student personal data.
- Supported teaching staff by creating and distributing classroom materials for a seamless learning experience.
- Assist with transportation form or student also support with replacing bus badges.
- Collecting forms from students in a timely matter.
Substitute Clerk Human Resource
Baldwin Park School Unified District
06.2024 - 08.2024
- Produced high-quality communications for internal and external use
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Maintained filing system and organized customer documents for easy retrieval of information
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Purchased and maintained office supplies
- Supported staff on special assignments
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Informed and supported business leaders through consistent communication and administrative support duties
- Processed incoming and outgoing mail and packages according to established procedures
- Edited and proofread documents for accuracy and completeness
- Reviewed files, records and other documents to obtain information to respond to requests
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
- Input data into spreadsheets and databases
- Coordinated and scheduled meetings and appointments
- Utilized office management software to record and track customer information
- Assisted with onboarding of new employees
- Create badges for new employees
- Create new spreadsheets to track data.
Assistant Manager
Check into Cash
04.2015 - 06.2016
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Assisted District Manager with completing end-of-day counts and securing funds to prevent loss or theft
- Processed customer payments quickly and returned exact change and receipts
- Counted cash receipts at end-of-day to ensure accuracy
- Audited registers throughout the day to establish a system of accountability
- Trained new employees in cashiering procedures, offering assistance in resolving any issues
- Properly verified customer identification for transactions over $1,000.00
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
Team Lead
Dispensing Dynamics
05.2014 - 01.2015
- Leading a team of 10-15 employees in a fast-packed work environment, while managing customer service, daily operations and driving sales
- Monitoring team performance and providing guidance to achieve optimal results
- Conduct training and mentor team members to promote productivity and commitment to friendly service
- Record manufacturing information and data to track performance in accordance with production goals
- Perform inspections of end products to assess quality according to company standards.
Education
North Park High School
06.2011
Sierra Vista High School
06.2009
Skills
- Attention to Detail and Accuracy
- Data Entry and Filing Skills
- Communication and Interpersonal Skills
- Problem-Solving and Adaptability
- Teamwork and Collaboration
- Customer service
- Organizational and Time Management
- Technological Proficiency
- Interpersonal skills
- Scheduling
- Clerical support
- Confidentiality and Discretion
- Stress Management and Resilience
Certification
Adult First Aid/CPR/AED Certified
Software
- Microsoft office
- Excel
- Word
- PowerPoint
- Outlook
- Frontline Education
- Raptor technologies
- Cisco Unified Attendant
- Synergy Education Platform
- 5 Star Student
Timeline
Substitute Clerk / Community Liaison /Desk Receptionist
Baldwin Park Unified School District
08.2024 - Current
Substitute Clerk Human Resource
Baldwin Park School Unified District
06.2024 - 08.2024
Assistant Manager
Check into Cash
04.2015 - 06.2016
Team Lead
Dispensing Dynamics
05.2014 - 01.2015
North Park High School
Sierra Vista High School
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