Adriana Nicole Bautista
14417 Kennebunk St Poway,CA
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, efficiently completes assignments, even under stress able to keep calm and finish the tasks at hand. Over two years of experience in customer service/retail starting out as a team member at Michaels before being promoted to floor manager. A year of working clothing retail at Hollister's and then being employed for 6 months at The Cleaning Authority. Then moving on to the restaurant industry working at Izola's Bakery as a server for almost a year, then using those skills I learned to become key holder at Banzai Bowls.
Overview
4
4
years of professional experience
Work History
Key Holder
Banzai Bowls
Pacific Beach,, CA
01.2024 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Ensured inventory was done weekly and up to date
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Assisted in general housekeeping to maintain store image.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server
Izola's Bakery
San Diego, CA
04.2023 - 12.2023
- Has experience and training working along side and solo at the coffee cart. No specialty drinks but knowledgeable in Cappuccinos Americanos, Lattes and Espressos
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Cleaned shelves, counters and tables to maintain organized store.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Suggested additional items to customers to increase restaurant sales.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Sales Floor Associate
Hollisters.
Escondido, CA
10.2021 - 12.2022
- Greeted customers to determine wants or needs. and helping customers by answering questions and locating product
- I followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Reorganized the sales floor to promote sales, displaying high-demand products in prime locations.
- Maintained knowledge of sales and promotions, return policies, and security practices.
- Exchanged merchandise for customers and accepted returns.
Professional Cleaner
The Cleaning Authority
San Marcos, CA
02.2022 - 07.2022
- Cleaned and stocked rooms according to established quality standards; replacing used towels and linens, making beds (with hospital corners) vacuuming room carpets, washing floors, tubs, sinks and bathrooms, along with experience in detailed kitchen cleaning
- Maintained safety protocols through safe handling of equipment and chemicals.
- Always providing timely service
- Car owner with a clean drivers license
- Able to handle critique and feedback given
- Responded to emergency cleaning requests to meet client expectations.
- Some experience in the office; helping owners organize emails, set appointments and scout out new clients
- Office administration & origination
Team Member/Floor Manager
Michael’s
Poway, CA
11.2020 - 01.2022
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Quick learner and often would cover other people's jobs
- Item Pickup, packaging, and shipping
- Experience with register
- Money handling and organizing
- Pushing items out to the floor
- Organized Backroom items
- Customer Service (in person and over the phone)
Education
High School Diploma -
Abraxas High School
Poway, CA06.2021
Skills
Banzai Bowls
Store Manager
Mark
949-375-9835
Izola Bakery
Owner
Jeffery
619-227-2701
Accomplishments
- Recipient of Rancho Bernardo's Women's Club scholarship (2023)
- Recipient of Latinos Foundation College Scholarship (2022)
- Food Handlers Certify (2023)
- CPR and Infant Care certify (2021-2025)
Timeline
Key Holder
Banzai Bowls
01.2024 - Current
Server
Izola's Bakery
04.2023 - 12.2023
Professional Cleaner
The Cleaning Authority
02.2022 - 07.2022
Sales Floor Associate
Hollisters.
10.2021 - 12.2022
Team Member/Floor Manager
Michael’s
11.2020 - 01.2022
High School Diploma -
Abraxas High School
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